AWARENESS RAISING

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AWARENESS RAISING

• (foto di unintervista)

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INTERNATIONAL MASTER in HFB

• Aims of the Course
• Language Improvement in the Tourism Sector
• the language and rationale in Job interviews
  (communication is
• 
  not just
  verbal)
• Cross-Cultural Management cultural aspects in
  Business
• Tourism Discourse
• British Heritage a presentation to
  English-speaking visitors
• (concerning
  the presence of British families in
• Sicily
  Whitaker, Ingham)
• 
  N.P.

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BRAINSTORMING(to fill in some gaps)

• 1) How aware were you about the interview you
  were going to take?
• 2) How did you prepare for it?
• 3) What did you expect?
• 4) What do you think the interviewer expected?
• 5) Were your expectations confirmed?
• 6) Have you ever thought about a sort of model of
  interview to refer to?
• 7) Were you satisfied with your interview?
• 8) What would you have changed? What would you
  change in your next interview?
• 
  N.P.

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BRAINSTORMING

• 9) What should a good interview always contain?
  What are its essential part?
• 10) How relevant is an interview? (its aims, as
  participants may all have the same
• qualifications)
• 11) What should it never show?
• 
  N.P.

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BRAINSTORMING

• GRID
• Content
  Form
• Your offer (why should they hire you?)
• CV (qualifications)
  structures (which ones?)
• Past experiences
  specific lexicon
• Skills
• Personal qualities (which ones?)
• Personality (what type?)
  VIDEO
  N.P.
  
  

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JOB INTERVIEWS Employers

• Employers interview to find out 3 aspects
• Skills (are you able to do the job?)
• Motivation
• Personality (will you fit into the organization?)
• 
  N.P.

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JOB INTERVIEWSwhat to bear in mind

• You need to
• - know your strengths and your weaknesses
• know your interests (what you want to do and why)
• what is most important to you (not just money)
• cite examples of experiences, accomplishments,
  successes
• consider body language and eye contact
• smile!
  N.P.

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INTERVIEW FORMATYou never get a second chance
to make your first impression (7 seconds)

• Relevant tips
• arrive earlier
• ice breakers
• discussion of opportunities
• candidate assessment (sell yourself!)
• ask good questions
• greetings and thanking
• 
  N.P.

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NON-VERBAL COMMUNICATION(more than 90 of our
communication is non-verbal)

• Style (men)
• formal, conservative style (suit and tie)
• avoid piercing and earrings
• Style (women)
• formal outfit, neutral colours
• small/medium heels
• light make-up and jewelry
• 
  N.P.

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EXAMPLE of INTERVIEWS

• Tell me about yourself
• Bad Good
• too nervous eye contact
• no examples giving examples
• Uhm personality
• no confidence good ending
• 
  N.P.

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EXAMPLE of INTERVIEWS

• Why should we hire you?
• Bad Good
• talking too fast confidence (not
  conceit)
• Slang appropriate
• 
  linguistic register
• Looking at watch personality
• giving
  examples
• good
  ending
• 
  N.P.

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EXAMPLE OF INTERVIEWS

• Tell me about your weaknesses
• Bad Good
• gossip examples
• sarcasm (the lowest form of wit) be
  honest
• blame humility
• too defensive
• 
  N.P.

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EXAMPLE OF INTERVIEWS

• Why do you want to work here?
• Bad
  Good
• humming examples
• bad attitude
  connection
• and motivation
• judgemental research
• 
  be honest
• 
  (never cheat!)
• 
  N.P.
  
  

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EXAMPLES of INTERVIEWSBehavioural Interviews
(Bonus)

• Do you work well with other people?
• What can you do better for us than the
• other applicants?
• How do you handle stress/pressure?
• How do you handle failure?
• How do you handle success?
• Describe a difficult situation/project
• Describe some of your accomplishments
• 
  N.P.

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Juliana Lima Ferreiras Interview

• Watch the video concerning a job interview and
  write down
• the interviewers questions
• the interviewees answers
• your personal observations
• will she get the job, in your opinion?
• 
  N.P.

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Juliana Lima Ferreiras Interview

• Questions Answers
• Tell me about yourself
  qualifications, experiences
• 
  qualities (organised,
• 
  preferences, group work)
• Past experiences English
  classes, job
• Interest in banking system she enjoyed
  her job
• Plans in the long term manager
  elsewhere
• How to deal with
  personal experience/
• an angry customer comm.
  skills, success
• 
  
  N.P.

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Juliana Lima Ferreiras Interview

• Do you fit well into a team?
  experience at university,
• 
  group work
• 
  
• Were you the leader? each one
  responsible
• Future plans Brazil? more
  opportunities
• 
  in Canada
• Interviewees questions Initial
  training program?
• In any system training is
• on-going, not occasional
• (whaterver your dreams are, you have to pursue
  them)
• 
  
  N.P.

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Juliana Lima Ferreiras Interview

• If the job were obtained, my
  main job,
• which five questions? who
  work with,
• 
  my manager,
• 
  what expectations
• 
  from me,
• 
  if I can grow in that firm
• Emergency procedures
• Why would we choose you? willingness
  to grow
• 
  enthusiasm about work
  
• 
  (you have to love what you do)
• 
  (If you cannot do what you love,
• 
  love what you do, I. Kant)
• 
  
  N.P.

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The Declaration of IndependencePhiladelphia,
July 4, 1776

• We hold these truths to be self-evident, that
  all men are created equal, that they are endowed
  by their Creator with certain unalienable Rights,
  that among these are Life, Liberty and the
  pursuit of Happiness.
• Time for all your observations
• 
  N.P.