I-Suite 101

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I-Suite101
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I-Suite Basics

• Install I-Suite
• Server
• Clients
• Setup Initial Admin User
• Create Database
• Add Users
• Create Additional Admin User
• Create I-Suite Users
• Setup Auto Backups
• Create Incident
• Manual
• ROSS Import

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Install I-Suite Server
Install I-Suite Clients
Initial Server Setup (Create Admin User)
Create Database
Create Incident
Add I-Suite Users
Create Additional Admin user
Setup Auto Backups
ROSS Import
Manually Add
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Pause for install
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Installation

• Install with Administrative Privileges
• Powerbroker
• Accept Install Shield defaults
• Watch the Microsoft SQL Server Setup progress
  window
• A successful install of SQL is shown by a
  next to each step
• A failed step identified with an X is serious and
  will require an uninstall/reinstall

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Uninstalling

• Uninstall through the I-Suite program
• All ProgramsgtI-SuitegtUninstall I-Suite
• Stop the SQL Services if prompted through SQL
  Manager
• After reboot check that SQL fully uninstalled
• Manually uninstall if necessary
• http//support.microsoft.com/kb/909967
• Revo Uninstall Utility

If any SQL files remain after uninstall. They
will need to be uninstalled manually. Refer to
Website for uninstall order.
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Basic networking
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Networking Complexities

• DHCP vs. Static IP
• Routers and Switches
• Wireless
• Security
• Not stable for I-Suite
• Firewalls
• Windows Firewall
• Antivirus Firewall
• Disable or Create Exceptions
• Hardware
• Various Operating Systems
• Team Kits
• Rentals
• Terminal Services
• Agency Machines

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Connection issues

• Server not available Connection issue to the
  server
• Ping the server
• Disable Firewall
• Windows and Antivirus
• Create firewall exceptions
• sqlservr.exe
• sqlbrowser.exe
• Login failed I-Suite User Account Issue
• Account is not enabled
• Incorrect User Name
• Incorrect Password

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i-suite Tips

• Never change the server name after install
• Windows 7
• Run as Administrator
• Run in XP Compatibility Mode
• Understand the .ini files
• Isuite.ini
• User.ini
• Special characters in user name
• Do not use a comma
• Special characters in database name
• Only use an underscore
• Some characters (, , ) can be confused with
  SQL Statements
• Failed Backup Message
• Contact the helpdesk and ask for your issue to be
  escalated to an I-Suite SME immediately
• Moving Database
• Create/Restore using a backup
• Never detach a database until you verify that you
  have a working backup

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Questions?
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i-suite Tips / handoutback to basics according
to donna

• Never change the server name after install
• Windows 7
• Run as Administrator
• Run in XP Compatibility Mode
• Understand the .ini files
• Isuite.ini
• User.ini
• Special characters in user name
• Do not use a comma
• Special characters in database name
• Only use an underscore
• Some characters (, , ) can be confused with
  SQL Statements
• Failed Backup Message
• Contact the helpdesk and ask for your issue to be
  escalated to an I-Suite SME immediately
• Moving Database
• Create/Restore using a backup
• Never detach a database until you verify that you
  have a working backup

Login failed I-Suite User Account Issue
Server not available Connection issue to the
server