What's Next in Communications Technologies

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Implementationof aWeb-Based 360Feedback Process

• Lyse Wells

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Background

• High tech company
• Leadership as our top developmental priority
• Small Organizational Development department to
  support effort
• 2 to 3 people for 600 managers
• ? Goal Utilize 360-degree feedback
• minimize administration
• provide quick turn around
• encourage participation in a non-compliant culture

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Orientation

• Important to have face-to-face orientation since
  so much of the process is electronic
• Explained the purpose process
• Described how to select raters
• Provided training on how to receive and provide
  useful feedback
• Answered questions

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The Web-Based Process

• Sign up raters
• Complete the survey
• Automatic reminders tracking
• Electronic delivery of reports
• confirms meetings delivers feedback
• forwards feedback to manager for follow-up

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Technological Advantages

• Anonymity
• automatic blocking of data
• new opportunities to try to get more data
• Increase in participation response rate
• Ease of data collection
• can see organizational and functional statistics
• potential to use for training invitations
• can use to evaluate the effectiveness