First%20MCSA%20911%20Program%20Workshop

1
First MCSA 911 Program Workshop

• Review current 911 programs and expenditures
• Discuss changes or additions to the current
  program
• Develop ideas for presentation to the 911 funding
  hearing to be conducted by DTE

2
Total Program (in 2000)

• Verizon says the net expenditures from fund in
  2000 were approx 12.8M
• E911 program cost approx 7.4M
• Included operating costs, relocate 10 PSAPs,
  re-arrange 38 PSAPs and 1 new PSAP install,
  plus
• Disability Access program cost approx 5.4M

NOTE These and all following cost numbers
rounded from Verizon May 2001 report to DTE
3
Current E911 Programs (2000)
Annual Network/DB/Other 1,820,000 approx
Annual SRC 1,513,000
Annual SETB Staff 271,000
One-Time 0
Capital 3,848,000
TOT E911 7,386,000

• By Category of Expense
• Annual Recurring
• Network/DB/Other
• SRC
• SETB
• One Time Expenses
• Various (e.g., loggers)
• Capital Costs
• Network
• SRC
• PSAP CPE
• Other

4
Current Disability Access Programs (2000)

• By Category of Expense
• Annual Recurring
• Relay Center run by VISTA Info Tech., Inc
• One Time Expenses
• Amplified Equipment, etc.
• Capital Costs
• various

Annual Relay Center 4,000,000 approx
One-Time 1,100,000 approx
Capital 274,000 approx
TOT E911 5,449,000
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10 Year Review 1991-2000

• E911 274 PSAPs, Network, DB, SRC, SETB,
  operating costs, etc.
• About 70M

• Disability Access Relay Center, Amplified
  Equipment, operating costs, etc.
• About 35M

6
How Many Wireline Access Lines Are There?

• Population of Mass. 6,349,097 (2000 Census)
• FCC says 4,600,678 access lines reported on
  12/01 in Mass. by
• 2 ILECs (99.9 Verizon) 3,931,469
• 10 CLECs (RCN, ATT, Teleport, etc.) 669,209
• About 2.78M Verizon residential access lines in
  Mass. (says Verizon as ave. in 1997-2000)
• (compare to 2,988,667 lines reported by 6
  wireless carriers in MA. for Dec 01)

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Components of E911 Program

• Focus on creating a reliable 911 telephone system
  and answering equipment in 275 mostly town-based
  PSAPs
• Basic telephone equipment usage skills of
  dispatchers/call-takers (16 hrs of basic
  training)
• No funds in the past for much else

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What PSAP Equipment is Provided Now?

• Backroom switch equipment
• Analog APUs (will need replacing)
• Call Checks
• Digital Loggers
• TTY equipment
• Call Detail Printers
• Headsets
• Special gear for Bostons large center
• Other

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What PSAP Equipment is Needed??

• Replacement Equipment
• New Equipment
• Other

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Pre-ServiceTraining

• First efforts at Dispatch Academy 5 week
  program
• What should it grow to include?
• Need to offer frequently and in different regions
  (West and East?)
• Key issue of paying for release (many PSAPs
  cannot spare new people!)

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What Should be In-Service Training?

• Standards for Content
• Number of Hours per Year (40-120 hrs in many
  states are required)
• Certification Process (many states require basic
  certification)

• NOTES

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How to Fund In-ServiceTraining?
Make grants to PSAPs for approved
training proportional to the number
of dispatchers.
Reimburse approved dispatchers for 40 hours of
training each year at a SETB-approved rate (e.g.,
15/hr.)
MORE
Reimburse approved PSAP training programs
under guidelines set out by the SETB
13
How to Develop PSAP Managers?

• Many dispatch managers need special training
• Need to build skills and interest

14
How to Support the Large PSAPs

• CT gives subsidies to their large citys (New
  Haven, Bridgeport, Hartford, etc.)
• What is fair in Mass.
• The 5 citys over 100K pop have almost 20 of the
  population (Bos, Wor, Spring, Low, Camb.)
• There are 12 citys over 75K pop (adds Brockton,
  NB, FR, Lynn, Quincy, Newton and Somerville)
• There are 23 cities and towns over 50K pop.

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How to Encourage Regionalization

• It can make economic and mutual-aid sense to
  operate regional PSAPs. Here are ours with the
  number of towns they serve

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Other Ideas and Needs
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Other States (2000 population)
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One Way to Assess (CT.)
of Access Lines Per-Line Assessment
1 0.27/line
2 0.20/line
3 0.18/line
4-5 0.16/line
6-10 0.14/line
11-25 0.11/line
26-50 0.09/line
51-99 0.07/line
100 0.05/line
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(No Transcript)