Managing Generational Difference in the Workplace

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Managing Generational Difference in the Workplace

• Bryan K. Singletary
• Practical Energies

2
Todays Agenda
Agenda
Generational Differences Utility
differences Internal Service Your Role

• Generational Differences
• What is your role?
• How can we take advantage of these differences?

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Where are we today?

• Our power supply is competitive.
• We have a business model that works.
• We have to focus on taking care of the internal
  and external customer.
• We are in a position to be a leading player in
  the market if we act as a consumer owned utility
  and provide the level of service our owners
  deserve.

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What are Generational Differences?

• Mostly perspective base issues.
• Our life experiences tend to influence how we
  respond to situations in the work place.
• Far from an exact science.
• Useful tool in serving our consumers.

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Age Grouping

• 19 - Sub 30 YP Young Punks
• 30 - Sub 40 NMA Near Middle Ages
• 40 - Sub 50 JR Just Rights
• 50 - Sub 100 DC Day Counters
• Get in your group

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Symbols

• Design a logo for your group.
• If you have no artistic ability
• Just explain it

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Defining Issues/Moments Quiz

• What were your three favorite toys?
• What were your three favorite TV shows?
• Name three music groups you really like.
• Where were you when .?
• Three best Presidents.
• Three terms from your teen years.

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Act Their Age

• Pretend you are a member of another age group
• Go to that group and explain how some aspect of
  your job works using their vernacular and style

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Motivationally Speaking

• What are the top three things that motivate you
  to do a good job?
• What do you think they are for the other groups?

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What to make of all the fun?

• Understand there are differences
• Recognize the differences
• Even if you are a JR, there may be other right
  ways to go about things
• Respect the differences
• Look for opportunities to maximize potential
• Reward differences