Week 13: Developing Performance Measures: Best Practices

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Week 13 Developing Performance Measures Best
Practices

• Guest Speaker Teresa Rocha
• Chief Deputy of Operations, California Department
  of Corrections
• Missouri Show Me Site
• Performance management issues (from last week)
• Performance measurement -- concepts
• Performance measurement -- examples

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Missouri Show Me Results

• Good score from Governing Magazine
• Themes prosperous, educated, healthy, safe,
  responsible
• Purpose fact-based decision making (to improve
  results) and public accountability
• Summary sheet of results
• indicators of outcomes
• concise list
• meaningful measures

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Increased number of jobs paying greater than
10/hour.
Total Number of Missourians Employed
Year Missouri Data 1990 2,443,231 19
91 2,479,180 1992 2,515,450 1993 2,489,049
1994 2,566,903 1995 2,697,866 1996 2,
772,003 1997 2,768,598 1998 2,735,660
1999 2,745,464 2000 2,828,380 Missouri
Data Data are the total number of Missourians
employed, regardless of wage, as reported to the
Missouri Department of Economic Development by
employers. Data for jobs paying greater than
10/hour are not yet available.
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Increased representation of minorities and women
in upper salary ranges of state government and
state purchasing
Percent of Minority State Employees Earning Over
40,000 Year Missouri Data 1993 5.93 1994 7
.24 1995 6.70 1996 7.10 1997 7.11 1998
7.97 1999 8.14 2000 8.11 Number of
minority state employees as a percentage of all
state employees earning more than 40,000 a
year. Total minorities in state government
employment are 15.
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Performance Management Issues

• Rationality revisited
• is performance budgeting just another attempt to
  rid budgeting of politics?
• Can a creative manager make any outcomes look
  good?
• What should be the consequences of agencies not
  meeting their performance goals?
• Rewards v incentives?
• Rewards to unit budget or individuals (salaries)?
• Perverse incentives (i.e. too much focus on what
  gets measured) at expense of other things?

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Performance Measurement -- Concepts

• Purposes of performance measurement (audiences)
• 1. For policy makers to determine program success
  and relative priorities
• 2. Public accountability
• symbolic value
• actual information
• 3. Information for managers to increase
  effectiveness of organizations

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Performance Measurement -- Concepts (cont.)

• Follow from mission/goals/objectives (workbook
  p.9)
• Objectives clear, specific, measurable,
  outcome-oriented
• Performance measures
• outcome oriented
• efficiency and workload can be useful process
  measures
• outputs may be meaningful, e.g. graduates
• service measures (limitations of customer
  satisfaction surveys)
• limited number
• most directly related to objectives
• meaningful
• available
• standards/benchmarks available (external and
  internal)
• linked to budget choices

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Performance Measurement -- Examples

• Public Library
• Objectives
• increase access to desired library materials
• increase reading and improve literacy
• increase information competence
• Performance measures? (Focus on outcomes)
• Examples from your agencies

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Preview of Week 14

• Performance budgeting -- all Internet readings of
  best practices jurisdictions
• correct Bellevue link
• http//www.ci.bellevue.wa.us/Finance/Budget01_02/w
  ebtoc.htm
• Review format and schedule for BCP presentations