Tourism English

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Tourism English

• UNIT8

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Part I Lecture Time Assigned
PART MODULES CONTENTS STUDIED CONTENTS STUDIED CONTENTS STUDIED PERIODS
I Handling Problems and Safety Safety 1
II Complaints Dealing with complaints Dealing with complaints Dealing with complaints 1
III Listening Simulated dialogue Simulated dialogue Simulated dialogue 0.5
IV Role play Simulated dialogue Simulated dialogue Simulated dialogue 0.5
V Consolidation Questions for discussion Questions for discussion Questions for discussion 1
V Consolidation Role play Role play Role play 1
V Consolidation Words and expressions Words and expressions Words and expressions 1
Total Five Parts Listening speaking Listening speaking Reading Writing 4
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Learning Objectives

• Get to know the importance of safety
• Learn the communicative skills when dealing with
  problems
• Be able to handle the problems and emergencies
  

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Teaching Procedure

• 1.Study the Words and Proper Names
• 2. Study the Language Tips Shown in This Text
• 3. Questions for discussion.

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New words and Expressions

• Feel well send for a doctor be of your service
  stomach upset
• Aching type pain colicky diarrhea symptom
  sore throat
• Take medicine prescription chemist
  intolerable stain
• Reek of in a total mess tub housemaid
  water closet
• Understaff porter

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Dialogue 1 Taking Care of the Patient
Listening and its recording

• (A attendant G Guest D doctor)
• A Im sorry to hear you are not feeling well
  today. Whats the trouble?
• G I feel a little dizzy.
• A Maybe you are tired after the journey.
• G Yes, very likely.
• A Shall I send for a doctor , sir?
• G Yes, please. Youre very kind.
• A Im glad to be of your service.
• D What can I do for you?
• G Well, I live in Germany, but Im staying here
  in China for a week. Ive been here two days now,
  and Ive got an upset stomach.
• D How long ago did your stomach upset begin?
• G Just after I arrived here about two days ago.
• D So youve had it for a couple of days?
• G Mm.
• D Do you feel nauseated?
• G No, not really.
• D You havent vomited.
• G No.
• D Do you have pains now and again?

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Dialogue 2 Complaint
Listening and its recording

• ( R reception G guest )
• R Reception. Good afternoon! Can I help you?
• G This is Mrs. Smith, room 907. Ive just
  checked into my room.
• R Yes, maam. Do you like the room?
• G Im not at all happy with my room. Im simply
  shocked, yes, shocked to find the room in such an
  intolerable conditionan expensive hotel you call
  it!
• R Excuse me, maam. But maybe you could tell me
  what is wrong with your room?
• G Everything. First the carpet is dirty and the
  bed sheets are stained. The pillow case is full
  of dust and the room reeks of cigar. Then the
  bathroom is in a total mess. The shower doesnt
  have hot water and the tub is just filthy. The
  floor is all wet and there is no mattress. There
  is no soap, no towels, not even toilet paper.
• R Im sorry to hear that. We do apologize for
  the inconvenience. You see, the previous occupant
  checked out late and you demanded immediate
  access to your room. And when we explained to you
  that the room was not quite ready you insisted on
  the immediate availability of a room , so the
  house-maid didnt have time to make up the room.
  Ill have the shower fixed, the tub cleaned, the
  floor dried and the toilet items sent to your
  room immediately. Ill send a housemaid to your
  room and have it cleaned up for you at once.
• G Thats not all. The worst thing is that the
  water closet is clogged and when I flushed it, it
  overflowed.
• R Oh, dear, we are terribly sorry for all this
  mess. You see, the hotel has just opened and the
  kinks havent been worked out yet. Besides we are
  also terribly understaffed. So if you please get
  your luggage ready well move you to another
  room. Ill send a porter up to your room and help
  you with the luggage.
• G Thank you,
• R Youre welcome. This is really the least we
  can do for you.

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Listening comprehension

• 1. Have you had any trouble like this before?
• 2. Have you had any other symptoms such as a sore
  throat or a cough?
• 3. Do you happen to know if youve eaten anything
  unusual that has upset you before?
• 4. Do you like the room?
• 5. Excuse me, maam. But maybe you could tell me
  what is wrong with your room?

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ROLE PLAY

1. You are a tour guide helping a tourist to see a
   doctor. Make a simulated dialogue.
2. You are a tour guide dealing with complaints
   about the food.Make a simulated dialogue with the
   waitress.

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Part VI Homework

• 1.Review the dialogues
• 2.Preview next unit
• 3. Make simulated dialogues .
• 4. Extensive reading .

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Have a nice class!

• Thank You !