Person- Centred Care

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Person- Centred Care
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NHSScotland Quality Ambition Patient-Centred Care

• There will be mutually beneficial partnerships
  between patients, their families and those
  delivering healthcare services which respect
  individual needs and values and which demonstrate
  compassion, continuity, clear communication and
  shared decision-making.

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The aims are

• - to improve and embed patient-reported outcomes
  and experience across all NHSScotland staff
• - to support staff, patients and carers to create
  partnerships that result in shared
  decision-making
• - to inform and support people to manage and
  maintain their health, and to manage ill-health

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Patient Expectations Experiences

• The Healthcare Quality Strategy for NHSScotland
  aims to ensure that, for the first time, people
  in Scotland will have
• - the opportunity to comment systematically on
  their experience of healthcare and its impact on
  their quality of life
• - the assurance that NHSScotland services will
  further improve in light of what people tell us
  about their experiences and outcomes

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Better Togetherhttp//www.bettertogetherscotland.
com

• National Programme for gathering and using
  patient experiences to ...encourage and empower
  patients, carers and healthcare staff in Scotland
  to work together in partnership to provide
  patient centred care and improve NHS services for
  the benefit of all.

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Feedback from Better Together

• Patients want NHS professionals to be good
  communicators
• - good at listening
• - good at explaining things
• - using plain everyday language
• - having a good bedside manner

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Useful Links

• Little Things Make a Big Difference Valuing the
  Patient Experience
• http//www.knowledge.scot.nhs.uk/making-a-differen
  ce.asp
• Transforming practice tips for improving patient
  experience
• http//kingsfund.org.uk/blog/transforming.htm
• NHS Grampian Staff Toolkit Improving Patient and
  Carer Experience
• http//www.noscan.scot.nhs.uk/the_network/projects
  /patientexperience_imp/staff_toolkit.aspx
• Using patient feedback a practical toolkit
• http//pickereurope.org/usingpatientfeedback

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