Who is the TeleManagement Forum? - PowerPoint PPT Presentation

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Who is the TeleManagement Forum?

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Title: e-tom model Subject: e-tom model Author: Pablo G Paez Description: EAB-06:037222 Uen Rev PA1 Last modified by: USER Created Date: 9/6/2000 8:42:02 PM – PowerPoint PPT presentation

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Title: Who is the TeleManagement Forum?


1
Who is the TeleManagement Forum?
  • Over 350 members including
  • Service Providers
  • Network Operators
  • System Integrator
  • Equipment Vendors
  • Independent Software Vendors
  • Mission To help service providers and network
    operators automate their business processes in a
    cost- and time-effective way.
  • Provide guidance on the shape of business
    processes
  • Agreeing on information that needs to flow from
    one process activity to another.
  • Identifying a realistic systems environment to
    support the interconnection of operational
    support systems.
  • Enabling the development of a market and real
    products for integrating and automating telecom
    operations processes.

www.tmforum.org
2
What is eTOM?
  • enhanced Telecom Operations Map
  • A business process framework
  • Reference framework for categorizing all the
    business activities that a service provider will
    use.
  • These activities can be combined in many
    different ways to implement end-to-end business
    processes that deliver value for the customer and
    the service provider.
  • Not a business model
  • Does not address strategic issues or questions of
    who a service providers target customers should
    be, what market segments should the service
    provider serve, what are the service providers
    vision, mission, etc.
  • A business process framework is one part of the
    strategic business model and business plan for a
    service provider.

enhanced Telecom Operations Map (eTOM) The
Business Process Framework For The Information
and Communications Services Industry, GB921,
Version 3.5 (Draft April 2003)
3
eTOM business process framework level 0
4
Horizontal process groupings
  • Market, Product and Customer processes Sales
    and channel management marketing management
    product and offer management Customer
    Relationship Management and ordering problem
    handling SLA management billing.
  • Service processesService development and
    configuration service problem management and
    quality analysis rating.
  • Resource processesDevelop and manage the
    enterprise's infrastructure, whether related to
    products and services (ie. telecoms networks), or
    to supporting the enterprise itself.
  • Supplier/Partner processesInteraction with
    suppliers and partners, including managing the
    Supply Chain that underpins product and
    infrastructure, as well as supporting the
    Operations interface with its suppliers and
    partners.

5
Vertical process groupings
  • Strategy, Infrastructure and Product processes
    (SIP) Develop strategy commit to the
    enterprise develop and manage products build
    infrastructure develop and manage the Supply
    Chain. These processes direct and enable the
    Operations processes.
  • Operations processesEnable direct interaction
    with the customer support customer operations
    and management. Fulfilment, Assurance, Billing
    (FAB) are the day-to-day, real-time core of
    Operations.
  • Enterprise Management processesSet and monitor
    strategic corporate goals and objectives
    provide support services required throughout
    the enterprise. (Generic processes required to
    run any large business.)

6
Network Management S.A. Billing eTOM
Customer Handling Process
Ops Support Readiness
Fulfilment
NM Service Assurance
Revenue
Selling
CRM Support Readiness
Billing Collection
Problem Handling
Customer QoS/SLA Management
Order Handling
Service Mgmt Ops Support Readiness
Service Rating
Service Quality Management
Service Problem Management
Service Configuration Activation
Resource Mgmt Ops Support Readiness
Resource Data Collection Processing
Resource Performance Management
Resource Trouble Management
Resource Provisioning
Connection Technology
Domain / Element Managers
Telecommunication Network
7
Service Provisioning according to eTOM
8
Service Layer and eTOM
Service Network Its about developing a
controllable production environment for creating,
launching, managing charging for services
beyond voice
Planning, developing delivering services,
including functionalities necessary for defining
strategies for service creation design,
managing assessing performance of existing
services ensuring capabilities are in place to
meet future service needs
Planning, developing delivering resources
needed to support services products including
functionalities necessary for defining strategies
for development of the network other physical
non-physical resources, introduction of new
technologies interworking with existing ones
ensuring capabilities are in place to meet future
service needs
9
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