RYKO Car Wash Training

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RYKO Car WashTraining

• How To Operate and Sell Your RYKO Wash

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How To Operate The Car Wash

• Purchase The Wash - Cashier Or MPD
• Enter The Code
• Deposit Cash
• Drive Into The Wash Bay
• Stop On The Bay Treadle Plates
• Receive the Car Wash
• Exit When The Green Exit Light Comes On

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Daily Maintenance

• Walk Through The Wash Bay
• Throw Away Debris, Bottles, Cans and Trash
• Look For Broken Parts On The Machine
• Look At Brushes / Washers For Foreign Objects
• Watch A Car Go Through And Get A Wash
• Wash Your Own Car

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Daily Maintenance

• Make Sure There Is Soap And Wax On The Vehicle
• Check For Odor From The Reclaim System
• Check The Bay Floor For Standing Water
• Look At The General Condition of The Wash Bay

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Daily Maintenance

• Make Sure The Car Wash Menus Are Displayed
• At The Coin Box
• At The Counter
• On The MPD
• Check The Machine Diagnostics For An Error Code

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Daily MaintenanceSummary

• Walk Through The Wash Bay
• Wash Your Car
• Clean Up Any Trash
• Make Sure Menus Are Displayed
• Check For Soap And Wax
• Look At The General Condition of
• Check Diagnostic Codes

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How to Sell The Car Wash

• Ask the Customer If They Would Like A Car Wash
  Today!
• Ask The Customer If He Would Like The Premium
  Wash
• Nice Day For A Car Wash - You Get A Discount
  Since You Purchased
• Would You Like To Try Our New Car Wash Today? ...

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How To Sell The Car Wash

• Do You Have One of Our Punch Cards
• Are You A Member of Our Car Wash Club
• Have You Tried Our New Touch Free
• Have You Tried Our New FoamBrite
• Have You Tried Our New Velvet Touch..

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How To Sell The Car Wash

• Would You Like A Car Wash, It Looks Like The Line
  Is Really Short Right Now!
• How About A Premium Wash Today?
• Would You Like A Wash With A Wax And Dry?
• Would you Like The Special Today On A Car Wash?

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How To Sell The Car Wash

• Study The Menu
• Know The Names of The Different Washes
• Be Ready To Explain The Differences Quickly!
• Try The Different Washes When You Run Your Car
  Through
• You Are The Expert Your Customer Will Rely On
  Your Advice!

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How To Sell The Car Wash

• Ask The Customer If They Want One! Its
  Important!
• Your Customer May Honestly Forget To Buy One.
• A Car Wash Is Good For The Car!
• Customers Appreciate The Convenience
• Todays Car Washes Do a Good Job!
• The Car Wash Is a Good Profitable Item To Sell.

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Handling Customer Objections

• Does It Have Those Bristles That will Scratch My
  Car?
• OH, Our Wash Is The New (Touch Free Velvet
  Touch, FoamBrite,) Wash. Its The latest
  Technology in Car Washing. Youll Love it. J
• Show Them The FoamBrite Brochure
• Its Raining Today
• The Wash Ticket Is Good For 14 days...

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Handling Customer Objections

• No, Im In A Hurry
• The Wash Ticket Is Good For.
• No, I Just Got My Car Washed.
• The Wash Ticket is Good For
• No, It looks Like Its Going To Snow
• The Wash Ticket is Good For
• What Other Objections Do You Hear?
• What Are Some Of Your Other Answers?

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Customer Complaints

• My Car Didnt Come Clean
• Run The Car Through The Wash Again
• Explain That Not All Parts Of The Car...
• Your Wash Damaged My Car
• Go Out And Look At The Car If You Can.
• Try To Determine How The Wash Could Have..
• Verify The Wash Is Operating Properly
• Explain To The Customer What Most Likely Happened
• Write Up The Proper Report
• Contact RYKO Representative
• Take Photographs

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Customer Complaints

• I Didnt Receive The Wash I Paid For
• Run Them Through The Wash Again
• The Wash Broke Off My Antenna
• Was The Power Antenna Down?

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Car Wash Training Review

• How To Operate the Wash
• Daily Maintenance
• How To Sell The Wash
• Handling Customer Objections
• Handling Customer Complaints

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Car Wash Training Review

• Your Customers will Love a Well Managed Car Wash
• You Must Ask The Customer To Buy
• Todays Car Washes Do a Much Better Job
• Touch Free
• Velvet Touch
• FoamBrite

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RYKO Manufacturing Co.

• How To Operate and Sell Your RYKO Car Wash