Professional Communication Skills Storyboard

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Professional Communication SkillsStoryboard
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Title Home
Scene (opening page) Introduction
Slide number 1
Animation (yes or no) N
Graphics (yes or no) Y
Audio (yes or no) N
Skill or Concept Welcome - Sign-in
Programmer notes Using Weebly.com Theme Classic
Wood Paneling. Color Scheme. Black Font White
Arial Normal, unless otherwise shown. Ipad
graphic used in the title bar. Programmer Notes
Using the drop drag pull a forum over for
Students to sign in and write a bio about
themselves. Provide menu and links to following
pages 1. Pre-Test 2. Body Launguage Video
Discussion Forum 3. Multimedia Exercises
Case Study Scenarios 4. Memo Email Writing 5.
Post-Test
Instructional Notes Sign-in by using the Home
Page Forum and create a Short Bio about
yourself. Once you have completed that, respond
to two classmates and the instructor. You may
then proceed to the pre-test, after taking the
pre-test complete each of the lesson tasks until
you get to the post-test. You must pass the
post-test with an 80 proficiency to complete
this course. Informational Text This
tutorial will equip you to manage the principles
of good communication skills and how to apply
those skills into the professional practice.
(in 28 font size) This should be placed under
the header Professional Communication Web-Based
Tutorial (in 44 font size) A welcome letter
provided by the instructor should also be placed
within the page. Graphics Only the pre-design
graphic from Weebly of the iPad will be used on
Home Page.
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Title Pre-Test
Scene Pre-Test complete prior to any lessons
Slide number 2
Animation (yes or no) N
Graphics (yes or no) N
Audio (yes or no) N
Skill or Concept Pre-Knowledge Assessment
Designer Notes Maintain Theme. Align test box
to left margin. Programmer Notes Link page to
Pre-Test on the Home Page. Embed the 10 question
Assessment using the Drop Drag from the
designer tools in the Weebly developer section.
Instructional Text We want to see how much you
already know. Please complete this non-graded 10
question pre-test prior to completing any
lessons. 1. When speaking with people, I pay
attention to their body language. Never __
Rarely __ Sometimes __ Often __ Very Often __ 2.
When speaking to people, I pay attention to the
body language I use. Never __ Rarely __
Sometimes __ Often __ Very Often __ 3. It
surprises me that people haven't understood what
I've said. Never__ Rarely __ Sometimes__
Often __ Very Often __ 4. I find myself using
email to communicate complex issues or problems
with people, its quicker and more efficient.
Never __ Rarely __ Sometimes __ Often __ Very
Often __ 5. When I write a memo, email or other
document, I will give all of the background
information and detais that I can to ensure that
my message is understood. Never __ Rarely __
Sometimes __ Ofetn __ Very Often __ 6. I try to
anticipate and predict possible causes of
confusion, and deal with them up front. Never
__ Rarely __ Sometimes __ Often __ Very Often
__ 7. I consider cultural barriers when planning
my communications. Never __ Rarely __
Sometimes __ Often __ Very Often __ 8. Before I
communicate, I think about what the person needs
to know, and the best way to convey it. Never
__ Rarely __ Sometimes __ Often __ Very Often
__ 9. I try to help people understand ALL of the
concepts behind the point I am discussing. This
reduces any misconceptions and increases
understanding. Never __ Rarely __ Sometimes
__ Often __ Very Often __ 10. Before I
communicate a message, I think about the best way
to communicate it (in person, over the phone,
text, email, in a newsletter, via memo, and so
on.) Never __ Rarely __ Sometimes __ Often
__ Very Often __
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Title Body Language
Scene Body Language Video Poll - Discussion
Slide number 3
Animation (yes or no) Y
Graphics (yes or no) N
Audio (yes or no) Y
Skill or Concept Effective Body Language
Informational Text Body Language is a from of
non-verbal communication, which consists of
posture, gestures, facial expressions, and eye
movements. Psychologists attest that human
communication consists of almost 93 of body
language while the other 7 of communication
rests on the words themselves. Is a handshake
really a handshake or does it set the tone for
who is and will be the dominant power figure in
the room? Does who walks through the door first
when entering a room really matter? Politicians
and celebrities have used the subtle movements of
body language to persuade the masses, establish
power, and advance careers. As we delve into the
science of body langauge we will answer the
questions above and many more as we look at the
exposed hidden language that takes place in 93
of human communication. Instructional Video
http//youtu.be/AQENwD-QlRA History Channels 'The
Secrets of Body Language' Discussion Forum
Instructor will provide questions throughout the
discussion forum for student feedback and
discussion among other students and instructor.
Designer Notes Maintain same theme. Black,
Normal Arial Font. Align YouTube video box center
screen, align discussion forum box
left. Programmer Notes Link Body Language page
on Home Page. Embed instructional video Secrets
of Body Language to the YouTube tab
usinghttp//youtu.be/AQENwD-QlRA
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Title Case Studies
Scene Real-World Scenarios
Slide number 4
Animation (yes or no) Y
Graphics (yes or no) N
Audio (yes or no) Y
Skill or Concept Applying
Designer Notes Maintain same Theme Black,
Normal Arial Font. Align YouTube video box center
screen for Powtoon, align left poll questions,
align discussion forum box left. Programmer
Notes Link Case Studies page on Home Page. Embed
Powtoon provided by instructor in the YouTube
video box.
Instructional Text Building Rapport - John is
confused about allowing tension build in his
classroom He tends to build confidence or gives
positive remarks. He tends to make caustic
comments like. You're not making any sense.
Watch the case study of John's class How would
you coach John on reducing strife and mimizing
ruffled feathers and damaged egos. Challenge
Marie is responsible for presenting an in-depth
training packed with highly technical data, along
with step-by-step training on the instructional
manual. It is imperative that Marie keeps her
audience engaged, although the 2-hour
presentation is a real snoozer! It has a
reputation for being dry, long, boring and
ineffective. What communication and
presentation skill techniques can Marie utilize
to motivate and connect with her audience? Be
creative and detailed in your explaination.
Review and critique at least two other
classmates. Instructional Graphics Powtoon
video of John's class for case study
review. Discussion Forum Forum provided for
students to interact and provide feedback on the
case studies. Challenge Poll questions provided
by instructor, forum area for students to provide
detailed opinion on case study.
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Title Memo - Email
Scene Effective Memo Email Writing
Slide number 6
Animation (yes or no) Y
Graphics (yes or no) N
Audio (yes or no) Y
Skill or Concept Written Communication
Designer Notes Maintain sameTheme Black, Normal
Arial Font. Align YouTube video box center
screen, align discussion forum box
left. Programmer Notes Link Memo Email page
on Home Page. Embed http//youtu.be/G_jErsVxjpM
in the YouTube video box.
Instructional Text The memorandum uses styles,
techniques, formatting that will be explained and
illustrated in a clear, straightforward manner.
After wacthing Dr. David Taylor from the
University of Maryland University College, please
develop your own memo to the parents of your
class. Explain that Monday, October 13 is
Columbus day and that there will be no classes
scheduled for Engineering for Kids. The make-up
class will be Monday, October 20. Upload your
memo into the discussion forum and review and
critique two other classmates. Email is a widely
used tool for business communications. However
surveys find that it causes tension, confusion
or other negative consequences for 64 of
working professionals due to ineffective
practices. How can you write emails and get the
results you want? Make good use of the Subject
Line. Grab the attention and summarize the
message. Keep the message clear and brief. Be
polite. Check the tone of the message. Proofread.
Whenever possible deliver bad news in person as
this helps to communicate with empathy,
compassion, and understanding. Write an email
about an issue that you are having while teaching
one of your classes to another classmate asking
their opinion or advice. Copy the instructor on
this email. Instructional Video
http//youtu.be/G_jErsVxjpM How to write the
Perfect Memo Dr. David Taylor University of
Maryland University College.
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Title Post Test
Scene Final Assessment
Slide number 6
Animation (yes or no) N
Graphics (yes or no)N
Audio (yes or no)N
Skill or Concept Evaluation
Designer Notes Maintain Theme. Align test box
to left margin. Programmer Notes Link page to
Post-Test on the Home Page. Embed the 10
question Assessment using the Drop Drag from
the designer tools in the Weebly developer
section.
Instructional Text You must complete the
following test with 80 accuracy, in order to
complete this tutorial. You may retake the test
three times. In the first section read each item
A, B, and C, then mark the best one that
describes you. 1. __A When conversing with
others, I do most of the talking. __B When
conversing with others, I usually let others do
most of the talking. __C When conversing
with others, I try to equalize the
participation. 2.__ A I make eye contact while
speaking with someone. __ B I sometimes make
eye contact while speaking with someone. __ C
I avoid eye contact while speaking with
someone. 3. __A I frequently use courtesy words
and phrases (Please, Thank you, You're Welcome,
ect.) __ B I occasionaly use courtesy words
and pharses. __ C I never use courtesy words
and phrases. The next section mark True or False
for your selection. 4. __ T __ F It's best to
end a conversation by just leaving. 5. __ T __ F
If a co-worker has put on some weight it is best
to be honest and tell them. 6. __T __ F When
speaking to someone, focusing on the positive
aspects is better. 7. __T __ F When I receive
unfavorable feedback, I should get angry and
defensive. 8. __T __ F When I send an email I
should leave the subject line blank. 9. __T __ F
Words spelled incorrectly in memos or emails do
not matter. 10. __T __ F Bad news is better
delivered in person than be text or email.