The Monitoring and Evaluation Programme of the PSC

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The Monitoring and Evaluation Programme of the PSC

• Indran Naidoo
• Chief Director Governance Monitoring Office of
  the Public Service Commission

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The challenge?

• Can one change Public Service?
• Impervious bureaucracy
• Bumbling bureaucrat
• Unresponsive, self-perpetuating, resistant to ME

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Imperatives for monitoring and evaluation
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PSC approach to ME

• Multiple-imperative for ME focused on key
  transformational ME
• Dependent upon and supports the GWMES (primary
  and secondary data), statistical quality
  important
• Promote transparency, accountability, learning,
  empowerment, transformation, improve democratic
  quality
• Needs to compare transversal in nature

5
PSC ME focus

• Identifies and ME levers of change those areas
  that make a difference to public administration
• What are these areas?
• Leadership performance
• Public Service Integrity
• Policy and programme impact
• Governance quality of departments
• Citizen perceptions and empowerment
• Compliance audits

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Leadership performance

• Facilitates the evaluation of Heads of Department
  (National and Provincial)
• The ME of leadership emphasises accountability
  and review at top level
• Aims to link individual to dept. performance
• Culture of performance should permeate into the
  organisation

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Public service integrity

• Sensitise and involve the public in holding the
  Public Service accountable
• Encourage whistle-blowing, the toll-free
  Anti-Corruption Hotline [phone])
• Identify corruption and poor service delivery
  trends, forwarded to departments for scrutiny
• Resulted in dismissals of officials

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Policy and programme impact

• Transformational policy (Affirmative Action
  Human Resource Management reviewed)
• Programme impact (HIV/AIDS, poverty reduction
  etc)
• Feed results back to policy-makers

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Governance quality of departments

• Public Service ME System is transversal
• Assesses performance of departments across the 9
  constitutional principles for public
  administration
• Draws from AG, Treasury, DPSA and produces
  primary information
• Departments are scored (poor to good)
• Recommendations are tracked and reported to
  legislatures

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Citizens perceptions and empowerment

• Batho Pele surveys
• Citizens Satisfaction Forums
• Inspections (announced and unannounced by PSC)

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Compliance audits

• Financial Disclosures
• Reporting of Financial Misconduct
• Affirmative Action
• Labour relations issues

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State of the Public Service Report

• Annual State of the Public Service Report (SOPS)
• 2006 edition focused on The capacity of the State
  to deliver
• 2007 edition released today focuses on the role
  played by the Public Service in promoting growth
  and development

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Pre-requisites for ME

• Leadership must be brave and support ME move
  away from buck-passing and ostrich syndrome
  management
• Encourage critique and debate
• Openly discuss performance, move from an activity
  to an output and outcome driven organisation
• True test of how one does is what stakeholders
  say, cannot self-evaluate

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Thank you

• Indran Naidoo Chief Director Public Service
  Commission of South Africa
• IndranN_at_opsc.gov.za
• www.psc.gov.za
• www.samea.org.za