Downloadable to an MP3 Player

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Bilingual Health Education Podcasts

• Downloadable to an MP3 Player
• 3 5 minutes in length
• Sample Topics Include
• Diabetes Prevention
• Exercise Fitness
• Weight management
• Stress Management
• How to Select a Primary Care Physician
• What is an Emergency Care Facility
• What is a Urgent Care Facility
• How to Navigate Your Health Plans

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Dedicated Bilingual Customer Care

• Award Winning Dedicated Spanish-language Customer
  Service
• Toll-free number 1-800-940-1508
• Language-certified Bilingual Customer Service
  Personnel
• Welcome and on-hold messages in Spanish
• Friendly, bilingual customer care professionals
  are trained to understand the common doubts and
  hesitations that some Hispanics have about
  enrolling in and utilizing their health care
  coverage.
• Taking extra time to understand the members
  questions about the health care system and their
  needs and then guide the member to the right
  solution is all part of the bilingual customer
  care professionals mission.
• This team has received Health Advisor training
  consisting of the following with specific focus
  on....
•  delighting the customer every time
•  putting the member's needs first
•  listening and acknowledging the issue or problem
•  educating and assisting with any health related
  inquiry
• Connecting with the customers
• Managing commitments

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UnitedHealth Group Diabetes Prevention and
Control Alliance
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Opportunities to influence the impact of diabetes
A growing trend 64.5 of US adults are now
overweight1

• Prediabetics and obesity
• Approximately 127 million adults in the U.S. are
  overweight, 60 million obese, and 9 million
  severely obese1
• The number of adults who are overweight or obese
  has continued to increase1
• Why it matters?
• Obesity is the primary factor causing prediabetes

1988 to 1994
1999 to 2004
1976 to 1980
46
56
64.5
54
44
35.5

• Diabetics and controls
• Diabetes complications can be avoided by
  controlling weight and levels of blood glucose,
  blood pressure, and blood lipids
• Why it matters?
• Less than 2 of adult diabetics meet
  controlrecommendations2

Only 2 of diabetics meet controls
2
Individuals meeting control recommendations
Remaining diabetic individuals

1. Source CDC, National Center for Health
   Statistics, National Health and Nutrition
   Examination Survey. Evaluation and Treatment of
   Overweight and Obesity in Adults,
2. Beckles et.al. Population-based assessment of the
   level of care among adults with diabetes.
   Diabetes Care 1998 Sep21(9)1432-8.

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Diabetes Prevention and Control AllianceA Unique
Approach
Our Mission
Helping members with prediabetes and diabetes
live healthier lives by offering structured
access to evidence-based interventions that
improve outcomes and reduce cost
Our Primary Goals

• Reduce the conversion to diabetes
• among people with prediabetes
• Reduce heart attacks, strokes, kidney
• disease, amputations, and blindness
• in people living with diabetes
• Support primary care physicians in
• comprehensive patient care programs

Our Innovative Partnerships

• Collaborate with other trusted health and
  wellbeing organizations at the local level to
  broaden the care delivery opportunities available
  to members at risk
• Diabetes Prevention Program with Ys to reach
  prediabetic members
• Diabetes Control Program with local pharmacists
  for diabetic members

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Diabetes Prevention Control AllianceTargeting
Diabetic and Prediabetic Individuals
U.S. Prediabetes Overview The Diabetes Prevention Program Challenge U.S. Prediabetes Overview The Diabetes Prevention Program Challenge
How Many 67 million individuals 1 in 4 adults
Definition Blood glucose levels are higher than normal, but not high enough to be irreversible
Major Culprit Obesity and Inactivity
DPP Program Goals Modify participant behavior, affect lifestyle change, help participants lose weight
Ideal Outcome Reduce diabetes conversion
28.4
U.S Diabetes Overview The Diabetes Control Program Challenge U.S Diabetes Overview The Diabetes Control Program Challenge
How Many 27 million individuals
Definition The body cant process glucose (a type of blood sugar) normally
Major Culprit Lack of control for BP, LDL, glucose
DCP Program Goals Increase compliance with ADA standards, monitor diabetes medications control blood pressure, cholesterol, HbA1c
Ideal Outcome Avoid debilitating and costly diabetes complications
11.5
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Small Improvements Big Changes
Clinical and Financial Impact
Lifestyle management and weight loss Reduction in diabetes conversion Prediabetics who lose 5-7 of their weight may reduce conversion to full-blown diabetes by 58. The reduction is 70 for people age 60 Cost savings Reduction in diabetes progression through weight loss may result in significant medical cost savings for those at high risk for diabetes

Medication management and biometric surveillance Reduction in diabetes complications By monitoring sugar levels, blood pressure and cholesterol, diabetes complications (and costs) can be significantly reduced Glucose, or sugar control Every percentage point drop in A1C blood test results reduces the risk of eye, kidney, and nerve disease complications by 40 Blood pressure control Every 10 mm Hg reduction in systolic blood pressure reduces diabetes-related complications by 12 Cholesterol monitoring Improved control of cholesterol or blood lipids may reduce cardiovascular complications by 20-50
Diabetes Prevention Program Prediabetes
Diabetes Control Program Diabetes
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Gracias!