Interview Questions The Right and Wrong Ones

1
Interview QuestionsThe Right and Wrong Ones

• Ashley Brown
• Cindy Draper
• Damien Koehler
• Mark Madeira
• Jill Osterman
• Erik Trebes
• Brandon Young

2
The Interview
3
The Interview

• What was wrong with this interview?
• How could this interview have been improved?
• What is the managerial impact of such an
  interview?

4
Structure the Interview

• Base questions on actual job duties
• Use job knowledge, situational or behavioral
  questions
• Avoid irrelevant or potentially discriminatory
  questions
• Use same questions with all candidates

5
Structure the Interview

• Use rating scales to rate answers
• Use multiple interviewers to reduce bias
• Use structured interview form or list questions
  in advance
• Take brief notes during interview to avoid
  recency effect

6
The RIGHT Questions

• Ask open-ended questions
• Listen and encourage candidate to
  express thoughts fully
• Draw out opinions and feelings
• Ask for examples

7
The WRONG Questions

• Dont ask Yes or No questions
• Dont put words in candidates mouth
• Dont interrogate, and avoid being patronizing,
  sarcastic, or inattentive
• Dont monopolize interview or allow candidate to
  dominate

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QUESTIONS