Quality%20Management%20System

1
Quality Management System

• Policy for Quality Assurance
• The National Ski Patrol is to be the premier
  provider of training and education programs for
  emergency rescuers serving the outdoor recreation
  community. It establishes a Quality Management
  System (QMS) that sets quality guidelines which
  ensure that the process of delivering NSP
  educational programs follow national standards.
  It also ensures that they are being taught by
  accredited instructors, are monitored through
  independent auditing and enhanced via continuous
  improvement measures.

2
(No Transcript)
3
(No Transcript)
4
11 Quality Elements of all Programs

• Program Objective
• Program Structure
• Course Content
• Resources Required
• Instructor Credentials
• Course Prerequisites
• Evaluation Format
• Grade Scale / Structure
• Reporting Requirements
• Risk Management
• Conflict Resolution

5
First Element

• Program objective define objective/s of program
  and how they will be delivered.

6
Second Element

• Program structure defines program requirements
  such as where, when and how the class is held
  (i.e. classroom, outside, on snow, what time of
  year) to best achieve the program objective.
• Venue classroom, outside, on snow, etc.
• Class size minimum and maximum number of
  students
• Instructor/student ratio for training
  effectiveness
• Audit Frequency How often should the
  event/course be audited

7
Third Element

• Course content defines what educational
  material is being taught and the level of detail
  that the students are expected to learn.

8
Fourth Element

• Resources required what is necessary to deliver
  a program
• Instructors how many trainers are needed
• Helpers how many helpers are needed trained
  and untrained, assistants.
• Equipment defines what equipment is needed by
  the trainers, what is required of the students to
  bring to class.
• Educational Materials defines material required
  by the student and trainer.

9
Fifth Element

• Instructor Credentials defines what instructor
  credentials are required for those delivering the
  educational program.

10
Sixth Element

• Course Prerequisites what other courses or
  credentials the student needs prior to attending
  this program.

11
Seventh Element

• Evaluation format defines the type of format of
  the evaluation (i.e. written test, practical
  test, ski along test, oral test, check-sheet,
  etc.)

12
Eighth Element

• Grade scale/structure defines the grade
  structure and what constitutes passing and
  failing.

13
Ninth Element

• Reporting requirements defines the
  administration process/paperwork required
• Class registration defines how to register the
  course with the NSP
• Course completion report defines
  process/paperwork necessary to close out a course
• Course feedback defines what surveys/feedback
  are done with program participants, (i.e.
  instructors, helpers, students)

14
Tenth Element

• Risk management considerations details risk
  management considerations for all phases of
  program, (i.e. training, evaluation, refreshers)

15
Eleventh Element

• Conflict resolution defines process to follow
  in the event of issues/complaints from any
  program participant. Who to take complaint to,
  what process to follow.

16
Quality Assurance at the NSP

• Quality Assurance involves the monitoring/evaluati
  ng of the delivery of NSP programs and services.
  Audit frequency is defined in the programs
  documentation. Quality assurance is a process to
  audit courses and events being delivered to
  ensure that it is done in accordance with the
  programs standards. It ensures that the program
  standards are being consistently applied across
  all programs and Divisions in the NSP. The QA
  function is performed by Instructor Trainers
  (ITs).

17
Karen Hadden will take it from here

• Karen is our Division OEC Supervisor
• She will talk about the Beta Test that will be
  run in the Central Division this year
• Karen it is all yours!

18
11 Elements National Program Standard (OEC Course
5th Edition)

• 1)Program objective Outdoor Emergency Care
  (OEC) is a course of medical instruction
  developed by the National Ski Patrol
• 2)Program structure The OEC course may be
  taught inside and/or outside any time of the year
  
• a. Venue See above
• b. Class size minimum and maximum number
  of students is based on the needs of the
  local patrol, region or division
• c. Instructor/student ratio for training
  effectiveness class size should be one
  instructor to 12 students with smaller group
  ratio for practical exercises
• d. Audit Frequency The OEC course or
  event should be audited throughout the class by
  the auditing IT who needs to be present at the
  final evaluation.

19
11 Elements National Program Standard

• 3) Course content Reference the OEC 5the
  edition Instructor Manual (2011).
• 4)Resources required The IOR can assign or
  ask for volunteer instructors to teach classes
  in the course curriculum
• a. Instructors Certified OEC instructors are
  required
• b. Helpers Helpers can be
  untrained but must sign a release form and be
  monitored or supervised by an OEC instructor,
  IT or IOR
• c. Equipment Required equipment is
  listed in the OEC 5th edition for the personal
  first aid pack and equipment required for each
  class
• d. Educational Materials OEC 5the
  edition provides student resources obtained by a
  unique code and instructor materials are on the
  Brady website as well as the NSP website.

20
11 Elements National Program Standard

• 5) Instructor Credentials OEC instructor
  requiring recertification every 3 years
• 6) Course Prerequisites None
• 7) Evaluation format Evaluation is both a
  written test and hands on practical evaluation.
  A mid-term may be offered. The final
  evaluation is a requirement. All candidates
  must achieve an 80 score on the final written
  and practical evaluation as well as passing all
  CPIs. All scenarios must be passed with the
  opportunity for one redo if necessary. See
  National P P Manual for retest specifics.

21
11 Elements National Program Standard

• 8) Grade scale/structure. 80 on written and
  practical final as well as all CPIs.
• 9) Reporting requirements defines the
  administration process/paperwork required
• a. Class registration The Instructor of Record
  ( IOR) of the course must register, pay the fees
  and receive a course number from the National
  office
• b. Course completion report The IOR
  must close the course at the national office and
  submit a course completion record to the
  national office within two weeks of the course
  completion. (Refer to the OEC Instructor
  manual for all forms). It must be countersigned
  by the auditing IT and contain the overall rating
  (,,-).

22
11 Elements National Program Standard

• c. Course feedback It is recommended each
  student complete a survey using the Feedback
  form or the form provided on Survey Monkey. The
  auditing IT completes a Quality Assurance
  Evaluation Form which determines an overall
  rating (, ,-) and will be sent to the Region
  Program Administrator.
• 10) Risk management considerations Realism
  must not compromise safety. Scenarios must be
  conducted in safe manner. The course is not
  valid for credentialing if not properly
  registered and audited by an IT. The course
  cannot be audited by the IOR.
• 11) Conflict resolution - Possible conflicts
  arising during a class or evaluation will be
  resolved as prescribed in the National P P
  Manual.

23
Central Division Beta Trial

• Use Survey Monkey for feedback on OEC classes as
  well as the audit form completed by the IT
• Kathy and I are testing and will send information
  when all is working as expected
• Immediate feedback to IORs, ROAs, Division and
  National
• Will look for trends and opportunities for
  improvement