Title: HCSCC Charter alignment
1HCSCC Charter alignment
Quality Management System - ISO 9001 Standard HCSCC Charter
1. ACCESS
4.1 Establish a quality management system (develop, implement improve) 4.2 Document the quality management system (create policy procedures, create maintain records) 5.1 Demonstrate commitment to quality (communicate, plan, review resource) 5.4 Plan for quality (set objectives, aims goals) 5.5 Define communicate (who does what, roles responsibilities, authority) 5.6 Review the quality management system (planned review intervals, performance, audits, improvements) 6.1 Identify provide the required resources 6.2 Make sure people are suitably competent (suitably trained / skilled staff) 6.3 Infrastructure (whats required, provision maintenance) 6.4 Work environment (whats required, provision maintenance) 7.1 Plan (processes required for service provision 7.3 Effective processes for designing developing services 7.4 Control purchasing of goods, materials services 2. SAFETY
4.1 Establish a quality management system (develop, implement improve) 4.2 Document the quality management system (create policy procedures, create maintain records) 5.1 Demonstrate commitment to quality (communicate, plan, review resource) 5.4 Plan for quality (set objectives, aims goals) 5.5 Define communicate (who does what, roles responsibilities, authority) 5.6 Review the quality management system (planned review intervals, performance, audits, improvements) 6.1 Identify provide the required resources 6.2 Make sure people are suitably competent (suitably trained / skilled staff) 6.3 Infrastructure (whats required, provision maintenance) 6.4 Work environment (whats required, provision maintenance) 7.1 Plan (processes required for service provision 7.3 Effective processes for designing developing services 7.4 Control purchasing of goods, materials services 3. QUALITY
7.5 Control operations (take care of property supplied by customers) 4. RESPECT
7.1 Plan (effective arrangement to communicate with customers) 5. INFORMATION
5.2 Focus on customers (identify customer requirements) 7.2 Effective customer-related processes 6. PARTICIPATION
7. PRIVACY
5.2 Focus on customers (aim to enhance customer satisfaction) 5.6 Review the quality management system (seek customer feedback) 8.2 Monitor measure (achievements, customer satisfaction levels, internal audit, improvement opportunities) 8.4 Analyse information (collect, analyse and use the information) 8.5 Continually improve (fix nonconformity, stop it from reoccurring, systematic approach) 8. COMMENT