The University of Edinburgh

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• The Student
• Experience Project
• Overview for Kosovo Higher Education visit
• Mark Wilkinson
• October 2014

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Background

• Why do we need a Student Experience Project?
• Three major factors driving this
• Strategic goal of an outstanding student
  experience
• Responding to student feedback on their
  experience
• Responding to recommendations from
  internal/external review
• Project funded for 3 years from August 2012
  July 2015

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Aim

• The Student Experience Project aims to deliver a
  better understanding of the student experience
  to pilot and implement developments to services
  and activities and to enrich the experience of
  all students of the University
• This is being achieved by adopting collaborative
  and partnership focussed methods

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Success measures

• Higher levels of student satisfaction
• Indicated by qualitative and quantitative
  research with students
• External surveys such as the NSS, also Times
  Higher Educations Student Experience Survey
• Internal surveys undertaken by the Student Survey
  Unit eg Edinburgh Student Experience Survey, New
  Student survey, staff perception survey
• Focus Group findings
• Contribute to delivery of high level KPIs from
  2012-16 Strategic plan
• Strategic goal Excellence in education
• Strategic theme Outstanding student experience
• Project evaluation will focus on impact measures

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Alignment with other initiatives

• Personal Tutoring Project (Enhancing Student
  Support)
• To ensure that, over the next decade and beyond,
  students have access to a framework of guidance
  and support that builds on the best of current
  practices, meets contemporary needs, and is of a
  quality and consistency appropriate to a
  university of high global standing.
• For detailed information
• https//www.wiki.ed.ac.uk/display/PESS/Home

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Alignment with other initiatives

• National Student Survey Project and Junior
  Teaching Fellows
• Focus on five main themes improving the quality
  and promptness of our feedback, increasing the
  academic engagement of our students, ensuring
  that teaching is valued and supported, ensuring
  that local practice yields more homogenous
  outcomes in assessment and feedback scores,
  communicating our activities to our student body.
  
• Examples of activity
• Developing Innovative Learning Week to build
  ownership and engagement of the student learning
  experience
• Work with academic staff to support development
  of teaching skills and to ensure teaching is more
  highly valued
• Improve our communication with students for
  example around You said, we listened messages.

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The strands

• Applicant Experience
• Pre-arrival and Induction
• Student Information Points
• Student Communication
• Peer Support
• Student Community Engagement
• Online and Innovation in Student Services
• Programme and Course Information Management
  Project (PCIM)
• Emergency Response
• Student Surveys
• School Councils
• Healthy University

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Student Information Points

• Aim To develop, implement and deliver an
  information service for students, and for the
  many staff who also have a role in supporting
  them
• Key Achievements
• 3 face-to-face SIPs in place from Sep 2012 (Old
  College, Kings Buildings Main Library)
• Social media, email text services established
• Design and dissemination of new student focussed
  information resources and campaigns
• Marketing campaign to raise awareness of new
  service
• Recent merger (Dec 2013) with the Student
  Administration Student Centre team and increasing
  integration with other key information providers

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Schools Councils

• Aim To promote student involvement in learning
  and teaching, and academic community in schools.
• Key Achievements

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Schools Councils

• Key Achievements
• 9 School Councils established in Schools.
• Longer term plan
• Embedding School Councils within the academic
  culture of each School
• Expansion of the project to all 22 Schools
• Ensuring that the Councils self-sustaining

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Further information available from the
projectweb sitehttp//www.ed.ac.uk/student-expe
rience
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