Maine Quality Counts

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Maine Quality Counts

• Transforming Care at the Bedside
• Kathryn Vezina, RN, MSN, JD, CPHQ

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Objectives

• Understand the background and principles of TCAB
• Identify the 5 TCAB Domains of Change
• Describe the impact on professional growth of
  nurses working on TCAB units in the areas of
  leadership, quality improvement, team vitality,
  value added care, patient centeredness

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Transforming Care at the Bedside

• Launched in 2003, TCAB is a national program of
  the Robert Wood Johnson Foundation (RWJF)
  developed with the Institute for Healthcare
  Improvement
• Based on experience of 117 TCAB hospitals
• Regional approach launched 2010
• In Maine, Regional TCAB Collaborative led by
  Maine Quality Counts

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Transformative Learning

• Not spontaneous (requires work and discipline)
• What is the learning that creates a new habit of
  mind?
• Change perspectives and paradigms
• Challenge and validate assumptions
• Critical self-reflection
• Include and integrate experiences

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The how of TCAB

• Link TCAB aims to the hospitals strategic plan
• Generate new ideas for testing
• Snorkel (adaptation of IDEOs Deep Dive)
• Adapt strategies from other industries
• Adapt best practices
• Conduct site visits / calls with other TCAB teams
  / Storyboard
• Test new ideas and measure outcomes
• Implement and spread successful changes

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Use of Measurement for Learning

• Quantitative
• Outcome measures
• Process measures
• Balancing measures
• Qualitative
• Success stories
• Anecdotes
• Testimonials

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TCAB Domains and High Leverage Changes.the
what of TCAB

• Safe and Reliable Care
• Vitality and Teamwork
• Patient-Centered Care
• Value-added Care Processes
• Transformational Leadership

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Safe and Reliable Care

• Care for moderately sick patients who are
  hospitalized is safe, reliable, effective, and
  equitable.
• High Leverage Changes
• Develop a rapid response team or early
  recognition system
• Prevent patient injury from falls
• Prevent hospital-acquired pressure ulcers
• Reduce harm from high hazard drug errors

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Vitality and Teamwork

• Within a joyful and supportive environment that
  nurtures professional formation and career
  development effective care teams continually
  strive for excellence.
• High Leverage Changes
• Building capabilities of front-line staff in
  innovation and process improvement
• Develop mid-level Managers and Clinical Leaders
  to lead transformation
• Optimize communications and teamwork amongst
  clinicians and staff

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Patient Centered Care

• Truly patient-centered care on medical and
  surgical units honors the whole person and
  family, respects individual values and choices,
  and ensures continuity of care. Patients will
  say, They give me exactly the help I want (and
  need) exactly when I want (and need) it.
• High Leverage Changes
• Create patient and family-centered healing
  environments
• Involve patients and family members in QI Teams
• Create an ideal transition to home
• Initiate multidisciplinary rounds involving
  patients and family members (customizing care to
  patients values, preferences and expressed
  needs)

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Value-Added Care Processes

• All care processes are free of waste and
• promote continuous flow.
• High Leverage Changes
• Implement patient-centered design (e.g.
  acuity-adaptable beds or units)
• Optimize the physical environment for patients,
  clinicians and staff (using 5S and other Lean
  techniques)
• Eliminate waste and improve workflow in admission
  process, medication administration, handoffs,
  routine care and discharge process
• Put necessary supplies at the bedside

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Transformational Leadership

• Successful changes on the TCAB units will be
  adapted and spread to all medical and surgical
  units.
• High Leverage Changes
• Establish, oversee and communicate system level
  aims for TCAB units and the spread of TCAB
  innovations
• Align system measures, strategy, projects and a
  leadership learning system
• Build improvement capability at all levels of the
  organization
• Get the right team on the busCEO, CNO, CMO,
  CFO, and COO

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Adapting Best PracticesThe TCAB Way

• Set an AIM Define what are we trying to
  accomplish
• Determine Measures How will we know that a
  change is an improvement
• Evaluate which strategies fit best for your unit
• Start with one small test of change, then adapt,
  adopt, or abandon and test again

• .

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Maine TCAB Collaborative Process

• Spring 2011 Maine Quality Counts invites
  Hospitals and Short Stay Skilled Nursing
  Facilities to apply
• May 2011 16 Med-Surg Acute Rehab Hospital
  Units and 1 SNF Unit selected
• June-August 2011 TCAB Prework
• Strategic Alignment Assessment
• Leadership Competencies Assessment
• Healthcare Team Vitality Survey

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Maine TCAB Hospitals

• MaineGeneral Med Ctr
• MaineGeneral Rehab Nursing Center
• Mercy Hospital
• Ortho Fore River
• 5B Telemetry
• Midcoast Hospital
• New England Rehab Hospital
• Southern Maine Med Ctr
• St Joseph Hospital

• Aroostook Med Ctr
• Calais Hospital
• Eastern Maine Med Ctr
• Acute Rehab
• Grant 5
• Merritt 3
• Franklin Memorial Hosp
• Goodall Hospital
• Houlton Regional Hosp
• Inland Hospital

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Maine TCAB Collaborative Process

• August, 2011 Intensive 3-Day TCAB Kick-off
  Training
• August, 2011-January 2013 Ongoing Support
• Monthly Conference Call/Webinars
• Periodic Technical Assistance Site Visits
• Mid Point All Teams Conference
• Regional TCAB Team gatherings
• Monthly Quarterly Data Report Submissions
• Final TCAB Celebration Conference
• Individual Team Support as needed

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Soooooooo,

• What is TCAB like from the inside?
• Lets hear from Becky Caron, RN Brittany
  Layman, Staff Nurses on Grant 6 at EMMC

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Questions and Comments?

• Many Thanks!
• Kathy Vezina, on behalf of
• Maine Quality Counts