Reclaiming the Higher Ground

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Reclaiming Higher Ground Creating Organizations
that Inspire the Soul
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• Cartoon No Mondays out. How about never - Is
  Never OK for You?

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The trouble with the rat race is that even if you
win, youre still a rat.

• Lily Tomlin

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Performance
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• Since the invention of modern psychology by Carl
  Jung, Sigmund Freud and others 100 years ago, we
  have relied on our ability to manipulate, control
  and exploit the personality, and the ego, in
  order to motivate performance.

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The Technology of PERSONALITY

• DELAYERING
• DOWNSIZING
• RESTRUCTURING
• RE-ENGINEERING
• CUSTOMER SERVICE
• TQM
• SELF-DIRECTED TEAMS

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The Technology of PERSONALITY
SOUL

• DELAYERING
• DOWNSIZING
• RESTRUCTURING
• RE-ENGINEERING
• CUSTOMER SERVICE
• TQM
• SELF-DIRECTED TEAMS

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Engaging the SOUL

• VALUES
• MEANING
• BEAUTY
• LOVE
• TRUTH
• HIGHER PURPOSE
• INTEGRITY
• TRUST
• AUTHENTICITY

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• I get paid to make the owners of Coca-cola
  increasingly wealthy. Everything else is just
  fluff.
• Robert Goizueta

Fortune magazine Most Admired Companies Coca-Cola
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Profit is like oxygen essential for our survival
but not the reason for our existence.
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• ServiceMaster

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The story will ultimately be told in the changed
lives of people.

• Bill Pollard, Chairman of ServiceMaster

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King Arthur and the Knights of the Round Table
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• VIDEO OF King Arthur's Round Table

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• erceval

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The Forest Glade
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The Great Knight on Horseback
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The Knight being Invested by Guinevere
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• WHOM DOES IT SERVE?

The Holy Grail
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The Archetypes of Leadership

• The Warrior

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The Archetypes of Leadership

• The Warrior
• The Mentor

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The Archetypes of Leadership

• The Warrior
• The Mentor
• The Servant

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• WE ARE UNDER THE SAME SPELL...WE HAVE FORGOTTEN
  HOW TO ASK QUESTIONS

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Asking the Right Questions

• Are we building a Sanctuary?

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SANCTUARY
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Asking the Right Questions

• Are we building a Sanctuary?
• Do we make profits of which our souls can be
  proud?

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The non-spiritual approach to people

• I should fire you, but I dont believe in mixing
  business with pleasure

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Reengineering
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(No Transcript)
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Reengineering

• merging into..

Regenerating
merging into the definition.. Spiritual
rebirth renewing or restoring after a low or
abject condition.
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Picture of Dan Bollom

• Logo/Picture of WSPC Facility

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Asking the Right Questions

• Are we building a Sanctuary?
• Do we make profits of which our souls can be
  proud?
• Do we tell the truth and keep our promises?

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• Honesty has come to mean the privilege of
  insulting you to your face without expecting
  redress.

Judith Martin (1938 - ____ ) US author,
journalist Miss Manners
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• People who are brutally honest get more
  satisfaction out of the brutality than out of the
  honesty.

Richard J. Needham
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Where do You Stand?
0-10

• I always tell the truth
• I have never taken anything that was not mine
• I am never intimidated
• I am always the best at whatever I do
• I like everyone that I know

0NO 10YES
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The loss of honor in daily life requires us to
manage dishonesty.

• This leads to an acceptance of mediocrity.

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• Lies of Commission
• Lies of Omission

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Why do we lie?
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Telling the Truth

• The foundation of a High Performance Team

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• Only a coward lies

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From Truth Decay to Truth-telling

• A team cannot be built on a foundation of deceit.
  
• Truth-telling is the cornerstone of Chemistry
  because it builds trust which leads to
  consistency.
• Truth-telling is an act of love - and the reverse
  is true.
• Truth-telling is a value and a system
• Truth-telling requires maintenance.

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Setting the Rules for Truth-telling

• It is safe to tell the truth
• There will be no recriminations or punishment
• We tell the truth in a helpful and positive way.
  We will never wound with the truth.
• This is the beginning of our mutual truth-telling.

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• There is no God higher than Truth.

Mahatma Gandhi
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• If you tell the truth you don't have to remember
  anything.

Mark Twain (1835 - 1910) US novelist, journalist,
river pilot
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Asking the Right Questions

• Are we building a Sanctuary?
• Do we make profits of which our souls can be
  proud?
• Do we tell the truth and keep our promises?
• Are we communicating with the language of love
  not war?

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I need reassurance Miss Kimble. Send someone in
on his hands and knees.
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How many ways can we say things violently?
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STRESS
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FEAR
DECAY
HYPOTHALAMUS PITUITARY
ACTH CGRP
IMPOTENCE
SUPPRESSED IMMUNE SYSTEM
LOW SELF-ESTEEM
DIS-EASE BURN-OUT
LOSS OF CONTROL
STRESS
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(No Transcript)
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Nike and Fila Advertisements compared
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INSPIR- ATION
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LOVE
LEARNING
HYPOTHALAMUS PITUITARY
ENDORPHINS AND OPIATES
MASTERY
IMMUNE SYSTEM ACTIVATED
HIGH SELF-ESTEEM
CONTROL
HIGH
INSPIR- ATION
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Someday, after mastering the winds, the waves,
the tides and gravity, we shall harness for God
the energies of love, and then, for a second time
in the history of the world, man will have
discovered fire.

• Pierre Teilhard de Chardin

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Asking the Right Questions

• Is our work joyful?

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Southwest Airlines and Flight Attendants
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Southwest Airlines CEO Herb Kelleher on a Harley
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• Video of Southwest Airlines

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There are 50 ways to leave your lover but only
six exits on this plane.

• Southwest Airlines

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Grace

• Grace from gratus, Latin for pleasing
• divine influence thoughtfulness towards others
  good will beauty and

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• NEVER GO TO SLEEP ANGRY WITH YOUR SPOUSE

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Asking the Right Questions

• Is our work joyful?
• Is our work rewarding - to the personality and
  the soul?

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HOW DO WE REWARD?
AND IGNORE THE NEEDS OF THE SOUL
WE TEND TO REWARD THE PERSONALITY...

• salary
• bonus
• perks
• health benefit
• vacation
• promotion
• motivation
• title
• incentive

• emptiness
• meaninglessness
• vague-depression
• disillusionment about marriage, family, and
  relationship
• a loss of values
• yearning for personal fulfillment
• a hunger for spirituality

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The most frequently treated emotional complaints

• emptiness
• meaninglessness
• vague-depression
• disillusionment about marriage, family, and
  relationship
• a loss of values
• yearning for personal fulfillment
• a hunger for spirituality

Care of the Soul
Thomas Moore, Care of the Soul, 1992
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Asking the Right Questions

• Is our work joyful?
• Is our work rewarding - to the personality and
  the soul?
• Are we creating beauty - a Soulspace?

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Beauty captivates the flesh in order to obtain
permission to pass right through to the soul

• Simone Weil

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GRAPHICS SEQUENCE OF ROY BENTHAMS DENTAL OFFICE
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Asking the Right Questions

• Is our work joyful?
• Is our work rewarding - to the personality and
  the soul?
• Are we creating beauty - a Soulspace?
• Do we win without creating losers?

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• If I win, does someone have to lose?

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Winning

• Going as far as you can using everything youve
  got.

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Asking the Right Questions

• Is our work joyful?
• Is our work rewarding - to the personality and
  the soul?
• Are we creating beauty - a Soulspace?
• Do we win without creating losers?
• Have we replaced rules with trust and judgment?

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Nordstrom Department Stores Employee Handbook
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Asking the Right Questions

• Have we eliminated bureaucracy and hierarchy -
  the negative energy of organizations?

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Meryl Lynch Logo
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Asking the Right Questions

• Have we eliminated bureaucracy and hierarchy -
  the negative energy of organizations?
• Do we nourish creativity?

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• The chakras

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Asking the Right Questions

• Have we eliminated bureaucracy and hierarchy -
  the negative energy of organizations?
• Do we nourish creativity?
• Do we honor and invest in learning?

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• UPS Truck

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Asking the Right Questions

• Have we eliminated bureaucracy and hierarchy -
  the negative energy of organizations?
• Do we nourish creativity?
• Do we honor and invest in learning?
• Do we treat each other as sacred?

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What my mother taught me.

• Storm with lightening and thunder

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Quality as a Sacred Trust
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Airline Logos

• THE SOUL DISTINCTION

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Letter from Bradley to Mom

• What Bradley Owed

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Letter from Mom to Bradley

• What Bradley Owed

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Asking the Right Questions

• Are we building a Sanctuary?
• Do we make profits of which our souls can be
  proud?
• Do we tell the truth and keep our promises?
• Are we communicating with the language of love
  not war?

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Asking the Right Questions

• Is our work joyful?
• Is our work rewarding - to the personality and
  the soul?
• Are we creating beauty - a Soulspace?
• Do we win without creating losers?
• Have we replaced rules with trust and judgment?

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Asking the Right Questions

• Have we eliminated bureaucracy and hierarchy -
  the negative energy of organizations?
• Do we nourish creativity?
• Do we honor and invest in learning?
• Do we treat each other as sacred?

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• Look, Joanna, Ive told you over and over, I
  dont have time for caring and sharing when Im
  moving and shaking.

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• Look, Joanna, Ive told you over and over, I
  dont have time for the soul when Im focussed on
  personality.

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• OURNEMANT of GOHORT

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• IT WILL TAKE COURAGE TO ASK THE RIGHT QUESTIONS,
  THAT WILL BREAK THE SPELL AND INSPIRE OUR SOULS...

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Courage is the virtue on which all other virtues
mount.

• Clare Booth Luce

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Life is either a daring adventure, or nothing

• Helen Keller

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Never doubt that a small group of thoughtful,
committed people can change the world. Indeed, it
is the only thing that ever has.

• Margaret Mead

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Is your work smaller than your soul?

• Mathew Fox, The Reinvention of Work, 1994,
  HarperSanFrancisco

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• WHOM DOES IT SERVE?

The Holy Grail
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A GAVEL
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The Touch of the Masters Hand

• (Nicolo Paganinis Caprice No. 24 in A Minor)

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The Violinist
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Reclaiming Higher Ground Creating Organizations
that Inspire the Soul http//www.secretan.com