Start%20Strong

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Start Strong

• Interview Training

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Start Strong Program Description

• Start Strong is a program working to combine
  walking to school with healthy breakfasts in
  order to enhance student health and build
  community involvement in your elementary school.

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Manual

• Interviewer responsibilities
• Scheduling an interview
• In-person interviews
• Phone interviews
• Dealing with questions
• General tips

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Interviewer Responsibilities

• Scheduling/Conducting the interview
• Professional conduct
• Accurate records
• Confidentiality
• Turning in paperwork
• Information for vouchers

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Scheduling an Interview

• Beforehand
• Practice the script
• Know the name of your respondent
• Have your availability handy
• During the call
• Identify yourself
• Follow the script
• Be ready to describe the program
• Be prepared to do the interview then if a good
  time
• Be courteous
• Write down available times

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In-person Interviews

• Practice ahead of time
• Dress professionally and be on time
• General courtesy
• Follow script
• Accurately record answers
• Make eye contact throughout the interview
• Give them a voucher

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Phone Interviews

• Call at the appointed time
• Introduce yourself and remind them of the
  interview
• Follow the script
• Accurately record data
• Get an address for mailing the voucher
• Thank them

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Dealing with Questions

• Anticipate possible questions and have responses
  ready
• Interviewer should never offer their own opinion
  or interpretation of a question
• Respondents can refuse the interview at any time
  during the process
• Staff interviews must be done in person for the
  integrity of the data

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General Tips

• First impression is important
• Read questions at an even pace
• If respondent interrupts, still finish reading
  the question
• Use non-committal responses to show you are
  listening
• Keep the interview on track

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Good Interviewers are

• Outgoing
• Friendly
• Clear speakers
• Good readers
• Legible writers

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Role Plays

• Some examples of how to handle situations
• With a partner
• Practice scheduling an interview
• Practice doing an interview
• FEEL FREE TO PRETEND TO BE DIFFICULT OR SOMEONE
  WHO IS UNAWARE OF THE PROGRAM. THIS WILL HELP YOU
  PREPARE FOR THE REAL INTERVIEWS.

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Questions?

• Start Strong program contact
• Mollie Greves greves_at_u.washington.edu
• Interview procedure questions or comments
• Jaime Waliczek jaimejw_at_u.washington.edu
• Carley Bollen bollec_at_u.washington.edu
• Emily Brooks ehbrooks_at_u.washington.edu
• Kalayaan Domingo kmd2_at_u.washington.edu