Purchase on Demand(pod)

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Purchase on Demand(pod) Interlibrary Loan
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What does POD mean?

• Patron-centered/driven acquisition, just-in-time
  acquisition, patron-initiated purchasing (PIP) or
  evidence based selection
• Workflow and policies differ among libraries, but
  initial request comes through ILL
• Little or no subject specialist/selector input or
  intervention
• Some institutions authorize ILL units (rather
  than acquisitions) to make the purchase request
• Item may be given to the user when it arrives and
  cataloged after it is returned to further
  expedite fulfillment
• Supplement to traditional (just-in-case)
  collection development methods

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POD Policies

• Set budget for program
• Determine workflow for ILL and Acquisitions
• Selection criteria date of material language
  vendors publishers (UP vs. vanity
  press) type of material (recreational or
  textbooks)
• Metrics circulation stats
• Gail Herrera Judy Greenwood (2011)
  Patron-Initiated Purchasing Evaluating Criteria
  and Workflows Journal of Interlibrary Loan,
  Document Delivery Electronic Reserve 211-2,
  9-24.

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Buying vs. Borrowing

• Interlibrary loan is not intended as a substitute
  for collection development.
• New titles should not be requested through ILL
  whenever possible
• POD can save time of user and of library staff
• It may be cheaper to purchase and catalog if
  material cannot be borrowed from a reciprocal
  borrowing institution and/or the lender requires
  return by expedited shipper
• Much of the literature points to circulation
  stats that show POD materials circulate more than
  once

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Buying vs. Borrowing

• Kent Allen (1979) Use of Library Materials The
  University of Pittsburg Study New York Marcel
  Dekker Approximately 40 of new titles had not
  circulated 5 years after purchase
• Richard L. Trueswell (1969) Library Users The
  80/20 Rule Wilson Library Bulletin 43/5,
  458-46180 of use from 20 of collection

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Buying vs. Borrowing

• Buy when book is published in the
  current/previous year
• Filling requests in the most timely manner
  possible is of the upmost importance to our users
• Patron does not care how the material is obtained
• POD program should be seamless and not require
  additional work for end user
• According to the literature, many
  interdisciplinary titles are added to the
  collection through POD programs that are not
  normally obtained through traditional collection
  development policies

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Buying vs. Borrowing

• The goal of the Washington and Lee University
  Librarys POD program is to meet the immediate
  needs of our users while adding potential
  high-use titles to our collection
• Collaboration between Public Services (ILL Unit)
  and Technical Services

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The WL POD program criteria

• current year imprint
• price of item less than 100 (prior to shipping)
• not already expected through our Approval Plan
• ILL materials that are requested more than once
  (by same user or multiple users) or needed for an
  extended period of time
• Very few or no holdings on a title in WorldCat

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How it works _at_ WL

• ILL request submitted by user through ILLiad
• ILL staff determines if request meets POD
  criteria
• Request is routed from ILL to Acquisitions using
  email templates and routing rules set-up in
  ILLiad
• Item is purchased, cataloged, and user is
  notified when item is available for check-out

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Why It Works

• Items may be purchased and next day delivery
  requested from vendor
• Items are rush cataloged
• It is possible for users to have item(s) in hand
  in shorter amount of time than average ILL
  transaction (for WL, average ILL transaction is
  about 4-5 business days)
• It does not guarantee use by one user (they may
  not come to pick-up the item)
• In our experience, POD materials do get
  checked-out at least once and several have had
  multiple check-outs
• User will have longer loan period than with ILL
  and can easily renew
• Item will be available for future check-outs
• Works well for DVDs (cheap to purchase and
  difficult to borrow through ILL)

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Patron Feedback

• Some of the literature discusses obtaining patron
  feedback through surveys
• Suggestions for improvements, level of
  satisfactions, expectations/needs, etc.
• Uta Hussong-Christian Kerri Goergen-Doll (2010)
  We're Listening Using Patron Feedback to Assess
  and Enhance Purchase on Demand Journal of
  Interlibrary Loan, Document Delivery Electronic
  Reserve 205, 319-335.

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Criticism

• POD purchases may be made without patron
  consultation and patron only needs book for
  citation checking or bibliography chasing
• Collection may end up with materials that have
  narrow focus
• It is cost effective? Cost-per-use? ROI?See G.
  Van Dyk (2011) Interlibrary loan
  purchase-on-demand A misleading literature
  Library Collections, Acquisitions, and Technical
  Services Volume 35 2-3, 83-89

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GIST Getting it System ToolkitDeveloped by
Milne Library at SUNY Geneseo

• idsproject.org/tools/gist.aspx
• Tool for integrating Acquisitions and ILL into
  one workflow and interface
• From GIST website using ILLiad/GIST users and
  staff can easily determine uniqueness (for
  cooperative collection development) locate
  free online sources (to reduce cost and/or
  catalog eBooks just-in-time) see reviews and
  rankings (to add value to the request
  process) see purchasing options and prices

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GIST
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Bibliography

• Nancy Lichten Alder (2007) Direct Purchase As a
  Function of Interlibrary Loan Buying Books
  Versus Borrowing Journal of Interlibrary Loan,
  Document Delivery Electronic Reserve, 181,
  9-15.
• Megan Gaffney (2011) Item Shipped! Purchase on
  Demand and ILLiad 8 Addons 2011 ILLiad
  International Conference
• Gail Herrera Judy Greenwood (2011)
  Patron-Initiated Purchasing Evaluating Criteria
  and Workflows Journal of Interlibrary Loan,
  Document Delivery Electronic Reserve, 211-2,
  9-24.
• Uta Hussong-Christian Kerri Goergen-Doll (2010)
  We're Listening Using Patron Feedback to Assess
  and Enhance Purchase on Demand Journal of
  Interlibrary Loan, Document Delivery Electronic
  Reserve, 205, 319-335.
• Peter Spitzform (2011) The User Knows Best
  www.nelib.org/Resources/Documents/NETSL/SpitzformP
  DAnetsl2011.pdf
• David C. Tyler, Joyce C. Melvin, Yang Xu, Marylou
  Epp Anita M. Kreps (2011) Effective Selectors?
  Interlibrary Loan Patrons as Monograph
  Purchasers A Comparative Examination of Price
  and Circulation-Related Performance Journal of
  Interlibrary Loan, Document Delivery Electronic
  Reserve, 211-2, 57-90
• David C. Tyler (2011) Patron-Driven Purchase on
  Demand Programs for Printed Books and Similar
  Materials Library Philosophy and Practice
  http//unllib.unl.edu/LPP/tyler.htm
• G. Van Dyk (2011) Interlibrary loan
  purchase-on-demand A misleading literature
  Library Collections, Acquisitions, and Technical
  Services Volume 35 2-3, 83-89
• David Zopfi-Jordan (2008) Purchasing or
  Borrowing Making Interlibrary Loan Decisions
  That Enhance Patron Satisfaction Journal of
  Interlibrary Loan, Document Delivery Electronic
  Reserve, 183, 387-394.