TEEN HEALTH COURSE 2

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Chapter 7 Resolving Conflicts and Preventing
Violence
Lesson 2 Conflict-Resolution Skills
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• negotiation

The process of talking directly to the other
person to resolve a conflict
When both sides agree to give up something to
reach a solution that will satisfy everyone

• compromise

Work together

• collaborate

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Resolving conflicts by using another person or
persons to help reach a solution that is
acceptable to both sides

• mediation

A promise not to take sides

• neutrality

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• In this lesson, you will be able to
• list the steps in negotiation and mediation.
• demonstrate conflict-resolution skills.
• identify how conflict can lead to violence.

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Identifying Cause and Effect As you read this
lesson, list four behaviors that might indicate
conflict is building toward violence.
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Conflict-Resolution Strategies

• Its better to work out a solution in which
  everyone wins.
• This is known as a win-win solution.

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Negotiation

• Negotiation may involve compromise and a
  willingness to collaborate.

negotiation The process of talking directly to
the other person to resolve a conflict
compromise When both sides in a conflict agree
to give up something to reach a solution that
will satisfy everyone
collaborate Work together
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Negotiation
T
Take a time-out before you start to negotiate.
A
Allow each person to tell his or her side of the
story.
L
Let each person ask questions of the other.
K
Keep brainstorming to find a solution for both
parties.
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Mediation

• When a conflict is being solved through
  mediation, the mediator must have neutrality.

mediation Resolving conflicts by using another
person or persons to help reach a solution that
is acceptable to both sides
neutrality A promise not to take sides
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Mediation

• In peer mediation programs, student mediators
  help other students solve their conflicts.

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Mediation
The mediator determines that both sides agree to
mediation.
The mediator goes over the rules.
The mediator restates what each person has said
to make sure it is correct.
The mediator tries to identify what the conflict
is and asks each person if he or she agrees.
The mediator looks for things that both people
want.
The mediator asks each side to offer possible
solutions.
When an agreement is reached, the students in
conflict sign a document.
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When Conflicts Get Out of Hand

• Sometimes, teens in a conflict get angry and
  dont understand how to manage their emotions.
• By noticing the warning signs that a conflict is
  getting out of hand, you may be able to stop the
  conflict from escalating into violence.

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Lesson 2 Review
What I Learned
Explain What is a win-win situation?
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Lesson 2 Review
What I Learned
Describe What are the steps in the process
ofconflict-resolution through negotiation?
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Lesson 2 Review
What I Learned
Vocabulary Define mediation.
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Lesson 2 Review
What I Learned
Describe Name four warning signs that conflict
mightbe building toward violence.
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Lesson 2 Review
Thinking Critically
Analyze What are some positive
communicationstrategies for resolving conflict
among teens at school?
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Lesson 2 Review
Thinking Critically
Synthesize What might be the benefit of using
apeer mediator rather than an adult mediator?
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End of
Chapter 7 Resolving Conflicts and Preventing
Violence
Lesson 2 Conflict-Resolution Skills
Click for
gtgt Main Menu
gtgt Chapter 7 Assessment