Performance Measurements

1
Performance Measurements

• Amrita Banerjee, Roberto Iturralde
• Mary McManus, Rebecca Pearson
• Lauren Rinebolt, María Ryan
• Shane Wasden

2
Outline

• Project Summary
• Background on La Liga
• Domestic Violence Program
• Methodology
• Findings
• Recommendations
• Jobs Training Program
• Methodology
• Findings
• Recommendations
• Last thoughts

3
The Project

• Improve performance measurement system for two
  programs Domestic Violence and Job Training
• Assess current processes
• Identify additional measures
• Recommend implementation steps

4
Background La Liga

• Founded in 1969
• Mission Build on the rich cultural heritage of
  the Latino Community by advancing its
  independence and growth through advocacy,
  counseling and education
• Serves 11,000 people in Onondaga County
• Services Youth, Family, Health, Jobs, Domestic
  Violence, Housing, Referral and Translation
• Funding United Way, City, State and private

5
Two Programs and Services

• I. Domestic Violence
• Youth awareness workshops
• Batterers intervention program
• Parenting classes
• Counseling sessions
• II. Jobs Training
• Job readiness skills
• Employable skills
• Employment support

6
Domestic ViolenceMethodology

• Data sources Grant applications, blank client
  forms, services rendered report
• Interviews Grant Manager and Program Director
• Benchmark The Vera House
• Literature review outcome measurement on DV
  programs, United Way manual
• Selection of indicators immediate applicability,
  low technology, best practices

7

• Long-Term Outcomes
• Increased quality of life
• Increased survivor safety

Example Logic Model for BIP
Intermediate Outcomes Increased sense of safety

• Short-term Outcomes
• Increased knowledge of abuse
• Specific behaviors
• Beliefs
• Consequences

Outputs finished/enrolled drop outs
referrals sessions given participants
Activity 26-week educational program
Input Clients, staff, and facilities
8
Domestic ViolenceCurrent Practices

• BIP, Youth Pre and post tests. Any increase in
  information and knowledge about DV causes and
  consequences.
• Counseling Session and Parenting Classes
  referrals, sessions, calls
• Duplication and non-systematic tracking
• Emphasis on activities, not in behavioral change

9
Domestic ViolenceRecommendations

• BIP Increase knowledge in DV associated
  behavior, beliefs and consequences (pre, post
  tests)
• Counseling/Parenting Ability to increase safety
  and decrease isolation (safety plan, contacts,
  custodies, orders of protection)
• Youth Awareness/Parenting Elements of healthy
  relationships, safety actions, support strategies
  (pre, post tests)
• Implementation post-evaluations, daily activity
  tracking, monthly aggregation, periodical
  analysis of indicators. Use of staff and software.

10
Jobs TrainingMethodology

• Data sources reports, grant application, client
  forms, employer surveys
• Interviews Grant Manager, Program Director and
  Jobs Coach
• Literature review United Way manual, course
  packet

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Example Logic Model for Developing skills to
become employed
Long-term Outcomes Participants will
develop skills to become employed
Outputs of intakes of follow-up
calls/letters of interventions of sessions
internal referrals external referrals

• Activities
• Personal assessment/Intake
• Follow-up letters to employed participants
• Crisis intervention
• Job Coaching
• Referring clients to other programs

Input Clients, staff, and facilities
12
Jobs TrainingCurrent Practices

• Job readiness skills no assessment
• Some tracked activities/outputs not related to
  outcomes
• Output measures not reported precisely
• Some activities not reported clearly

13
Jobs TrainingRecommendations

• Job readiness skills ability to get a job (pre
  and post assessments)
• Employable skills and support ability to retain
  jobs (follow up with employer and client)
• Hourly wage exceeds the legal minimum (employer
  verification form, paid hourly wage)
• Implementation track outputs linked to outcomes,
  pre and post skill assessments, follow-up with
  employer (2, 4, 12, 52 weeks)

14
Last Thoughts

• The Spanish Action League is diligently working
  to improve efficiency within an extremely fast
  growing organization. We hope that they will be
  able to fully consider our suggestions.

We will find out soon! THE END