(1)??(product)

1
??????????????
1
2
????????
2
3
?????????

• ???????
• ????????????????
• ?????????????????????
• (1)??(product)
• (2)??(process)
• (3)??(organization)
• (4)??(characteristics)
• (5)??(needs)

3
4
?????????
??????????????????????
(1)??(quality)???(level)
??(Level) ??(Quality) ??(Quality)
????(???) ?????????????? ???
????(???) ?????????????? ???
????(???) ????????????? ???
????(???) ?????????????? ???
4
????????(??)
5
?????????
(2)???(precision)????(accuracy)
(3)????/??(quality policy) (4)????(quality
objective) (5)????(quality control)
(6)????(quality improvement) (7)????(cost of
quality)
5
6
?????????

• ????????
• (1)????????
• (2)?????????

6
?????????
7
?????????

• ???????

???????

• ?????????
• ??????????????

7
8
?????????

• ?????????
• (1)???????(customer satisfaction)
• (2)??????(prevention over inspection)
• (3)??????(management responsibility)
• (4)????(continuous improvement)

8
9
?????????

• ????????????
• -?????????????,?????????
• ??(organization for international
  standardizationISO)
• ?????
• -???????????????????,???
• ??????????????

9
10
?????????

• ??????
• (1)???????????????
• (identification of project environment)
• (2)????????(identification of project quality)
• (3)????(environment requirements)
• (4)????(acceptance criteria)
• (5)????(quality monitoring)
• (6)??????(quality management system)

10
11
????????

• ?????????
• (1)????????????
• (2)????????????
• (3)??????????????
• (4)??????????????
• (5)????????????

11
12
????????
12
?????????
13
????????

• ????????
• (1)????(plan quality)
• (2)??????(perform quality assurance)
• (3)??????(perform quality control)

13
14
????????
14
15
????????
15
????????????????????????
16
????Plan Quality
16
17
????????
17
??????????????????
18
????????
18
???????????
19
???????
(1)????(scope baseline) ? ??????
-??(thresholds) -????(?????) (acceptance
criteria) -????
19
20
???????
(2)??????(project management plan)
??? ????
???? ?????????????(overall)????(primary)???
????????? ????????????????????(ultimate)???
????? PMI?????85???????????????
????? ????????????????????
???? ??????????,??????????,?????????????????????????????,?????????????????????????????
20
?????????(??)
21
???????
(3)??????(organizational process assets)
(4)??????(enterprise environmental factors)
(5)???????
21
22
??????????
(1)??/????(cost-benefit analysis)
(2)????(quality cost)
22
?????????
23
??????????
(3)????(benchmarking)
23
?????????
24
??????????
(4)?????(system flow diagram) (5)?????(cause-effe
ct diagram)
24
?????
25
??????????
(6)????(Statistical Sampling) (7)????(design of
experiments DOE)
25
????????
26
??????????
(8)????????? (propriety quality management
methodologies) -??????(Lean Six Sigma LSS)
-??????(Quality Function Deployment, QFD)
-???????(Capability Maturity Model, CMM)
(9)????????(additional plan quality tools)
26
27
???????
(1)????????(quality management plan)
(2)????(implementation statement)
(3)??????(quality metrics) (4)?????(quality
checklists)
27
28
???????
?????? ??????????????????? ????????????? ??????????????????? ??????????????????????? ?????????????????? ???????????? ??????????????? ????????????????????????
???????????? ?????????? ??????? ?????????? ??????????????????? ?????????????????? ??????????????? ??????????????? ?????????????????? ?????????
28
??????????(??)
29
???????
(5)??????(process improvement plan)
-????(process boundaries) -????(process
configuration) -??????(process metrics)
-??????(targets for improved performance)
(6)????(quality baseline) (7)??????
29
30
ISO10006??????????
30
31
ISO10006??????????
(1)??????????????????????? (2)???????????????????
(3)??????????????? (4)????????? (5)
?????????? (6)?????????????????????????
(7)??????????????????
31
32
ISO10006??????????
32
33
ISO10006??????????
33
34
ISO10006??????????
34
35
ISO10006??????????
35
ISO10006?????????????
36
Q A
36