Chapter 6 Point-of-Sale Technology

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Chapter 6Point-of-Sale Technology
Managing Technology in the Hospitality
Industry Fourth Edition (469T or 469)
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Competencies for Point-of-Sale Technology

1. Describe the features and functions of keyboards
   and monitors typically used by point-of-sale
   systems.
2. Distinguish touch-screen point-of-sale terminals
   from OCR and wireless terminals.
3. Describe the features and functions of various
   types of point-of-sale printers.
4. Describe the features and functions of
   point-of-sale account settlement devices such as
   magnetic strip readers, power platforms, smart
   cards, and debit cards.

(continued)
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Competencies for Point-of-Sale Technology
(continued)

1. Identify the major files typically maintained by
   point-of-sale software and describe how managers
   can use the various reports commonly generated by
   point-of-sale software.
2. Describe the features and functions of an
   automated beverage control system.

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POS Terminal Keys
  Preset Keys   Price Look-Up (PLU) keys
  Function Keys   Settlement Keys
  Modifier Keys   Numeric Keypad
 
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POS Printers
Guest check printers   Hard/soft checks
  Automatic form number reader   Automatic
slip feed Receipt printers Work station
printers Journal printers
 
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Magnetic Strip Readers/Power Platforms
Magnetic strip reader   Rapid data entry
  Efficient settlement processing   Credit
card and house account transactions within POS
system Power platform   Simplified credit card
transactions   Connects POS terminals to a
single processor   Quick data
retrieval   Reduces time, cost, and risk of
credit card transactions
 
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Smart Cards and Debit Cards
Smart cards Embedded microchips Size of
credit card Stores information in several
files for different functions PIN necessary
for access Debit card Account must contain
funds Transactions as fast as with credit
cards
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Open Check File
  Terminal number where guest check was opened
  Guest check serial number   Server
identification number   Time of day guest check
created   Menu items ordered   Selling prices
of items ordered   Applicable tax   Total
amount due
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Menu Item File
Identification number Descriptor Price
Tax Applicable modifier keys Amount
totals for inventory reporting Printer
routing code
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Labor Master File
  Employee name   Employee number   Social
security number   Authorized job codes
  Hourly wage rates   Hours worked   Gross
hourly wages
  Declared Wages   Tips (or tip credits)
  Credits for employee meals   Number of
guests served (if appropriate)   Gross sales
generated (if appropriate)
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POS Consolidated Reports
  Activity reports   Sales and payment summary
report   Sales by time of day report   Sales
analysis reports   Daily transactions
report   Productivity reports