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Family and Carer Involvement

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Family and Carer Involvement Tracey Passway Safety, Clinical Governance & Risk, Team Leader, NHS Tayside – PowerPoint PPT presentation

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Title: Family and Carer Involvement

1
Family and Carer Involvement
Tracey Passway Safety, Clinical Governance
Risk, Team Leader, NHS Tayside
2
Person Centred
One of the three ambitions of the Healthcare
Quality Strategy for NHS Scotland 2010 and Health
Rights (Scotland) Act 2011

Safe
Effective

3
What people want 7Cs

Caring and compassionate health services
Collaborating effectively with clinicians,
patients and others
Confidence and trust in health services
Providing a clean care environment
Improving access and the continuity of care
Delivering clinical excellence

4
Person Centred Delivery Board

3 Work streams
Feedback
Organisational Culture
Valuing Our Staff
Participation

5
Feedback Methods

National Surveys, Better Together, Scottish
Government (2,700)
Independent Websites
How Are We Doing? paper and electronic
Twitter / Facebook
Stakeholder Portal
Compliments
Patient Stories
Emotional Touchpoints
Complaints / Ombudsman / Fatal Accident Inquiries
/ Significant Clinical Events

6
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7
Comments Noise
Some patients confused and calling for family
members
General noise
Other patients. Bleeping equipment
Staff chatter, trolleys, loud TVs.
Visitors after 9pm. Children restriction after 730p.m
Noise understandable and unavoidable due to
constant admissions
Other patients at times calling for help, ringing
bells for staff attention of just being restless
The dementia patients are so restless and always moving about aimlessly day and night.
Night time noise
Side rooms noisy at night with outside generators
Equipment patients. Equipment background noise/alarms etc. Patients - talking loudly, TV loud volume, etc. Re-introduce visiting times and restrict the numbers at beds to two
Everything, especially staff talking and beeping from other machines.
The noise and the heat level
Trolleys, staff talking, monitors, morning cleaners, night staff changeover
To keep dementia patients together, separate from the rest of us but I know thats sometimes impossible
Increased staffing resource, need more quiet/single rooms and less noisy shared wards with loud demanding patients.
Patient noise-unfortunately this cannot be
helped, need patience, we are elderly
Equipment noise due to malfunction - immediate attention to the 'intense' warning bleeps would reduce patient irritation particularly during sleeping hours, if staff cant hear them, thats another problems
No real, extra noise.
Staff talking to patients, however this noise is
unavoidable and staff carry out their duties as
quietly as possible. People have to talk
General movement of staff working. I think it
was more to do with me than noise as slept on my
last night.
Patients talking loudly
8
Feedback Methods