How to evaluate ICT use for small organisations Session 2

1
How to evaluate ICT use for small
organisationsSession 2
2
Why do Healthchecks?

• To check efficient use of ICT
• To address security, backups, and training issues
• To identify technical problems
• To ensure that best practice is followed in using
  ICT
• Help to draw up action plan and ICT Strategy

3
DIY Healthcheck

• www.icthubknowledgebase.org.uk/healthchecklists
• - Checklist A for Management Committees and
  Senior Management Teams
• - Checklist B for the staff member who has ICT
  management in their job description
• Checklist C for computer users
• DIY health check (page 17 Managing ICT guide )

4
Circuit Rider Healthcheck Process

• Gather relevant information from staff
• Carry out PC audit/examination using Belarc
  Advisor/Spiceworks software
• Complete ICT healthcheck questionnaire Training
  Needs Analysis questionnaire.
• Prepare report based on information
• Follow up recommendations and offer to help with
  implementation

5
Circuit Rider Healthcheck Process
The Healthcheck and report process
ICT Hub publications and knowledgebase
Healthcheck questionnaire
Report for Client
Training Needs Analysis questionnaire
Computer Hardware Software audit using Belarc or
Spiceworks
6
Healthcheck Reports

• Recommendation report
• The purpose of the report
• Example of report structure
• Key issues for evaluation of ICT
• Data safety and security
• Computer safety and reliability
• Staff knowledge and skills
• Cost
• Plain language of reports
• Structure of reports, Short and long term
  recommendations

7
Role Play

• Do a health check role play of health check
  interview (two people asking and answering
  questions, going through healthcheck template).
  10 minutes.
• Using TNA self assessment template as a tool
  (Refer to Open day written assessment.)

8
Case Studies

• Show sample ICT information gathering
  questionnaire
• Show sample ICT reports and recommendations
• See Managing ICT in the Voluntary and Community
  Sector book. Downloadable at http//www.icthub.o
  rg.uk/publications/managing_ict_guide.pdf or
  registar to get a hardcopy.

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Developing Policies

• Back-up policy and procedures
• Acceptable computer, Email and Internet use
  policies.
• Data protection policy
• Accessibility policy
• Health and safety policies

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Back-up policy and procedures

• How to back-up
• What to back-up
• When to back-up
• Who is responsible for back-ups
• Where is the off site copy kept.
• Disaster recovery
• See-http//www.icthubknowledgebase.org.uk/backing
  upyourdata

11
Acceptable Use Policies

• General computer use
• Email
• Web other online usage
• Security
• See- http//www.icthubknowledgebase.org.uk/accept
  ableusepolicy

12
Data protection policy

• Why Data protection?
• Data Protection Act 1988 http//www.lasa.org.uk/it
  /lcgdp.pdf
• Who is the Data Controller?
• Notification to users of what you keep on file
• Subjects Access to information about them

13
Accessibility policy

• AbilityNet www.abilitynet.org.uk
• Why think about accessibility
• Hardware Software adaptations for accessibility
• Making Websites accessible to visually impaired
  people
• See http//www.icthubknowledgebase.org.uk/accessi
  bilityinclusionbasics

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Health and safety policies

• Workplace Risk assessments
• What are the health risks?
• Reducing Health and Safety Risks
• Simple Precautions
• See http//www.icthubknowledgebase.org.uk/riskass
  essment

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Summary

• Why do Healthcheck
• DIY Healthcheck
• Circuit Rider Healthcheck Process
• Healthcheck Reports
• Case studies
• Developing Policies

16
Handouts

• Why do Healthcheck
• DIY Healthcheck
• Circuit Rider Healthcheck Process
• Healthcheck Reports
• Case studies
• Developing Policies

17
Thank you

• Do you have any questions?