CompleteCloud Sales Deck

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USA / MO / ST. LOUIS / 63112 / 1019 SKINKER
PARKWAY
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A G E N D A

• CompleteCloud Overview
• Assessment Highlights
• Current IT Expenditures
• CompleteCloud Proposal and Pricing
• Next Steps

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CompleteCloud Overview
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CompleteCloud Overview

• Complete IT Outsource
• All New Enterprise Level Infrastructure
• Never Buy Another PC or Server Again
• Lifetime Microsoft Upgrades
• Never Pay Another Internet Bill
• Access To Desktop Anywhere, Anytime, On Any
  Device
• 24/7 IT Support
• All Under a Per Employee Per Month Utility
  Pricing Model

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Assessment Highlights
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HARDWARE

• Current State
• Aging Servers coming off lease in October
• New computers
• Disk Backup
• No Consistent Refresh Cycle
• Some Current Storage Pressures
• Looking to expand and grow

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HARDWARE

• CompleteCloud
• All New Servers
• All New Virtual PCs
• All New LAN Equipment
• New Firewall
• Unlimited Storage
• Redundant Infrastructure
• Utilize current computers as access devices
• New Thin Clients as you replace old computers or
  hire new employees
• All future upgrades and enhancements to the
  network provided

• Current State
• Aging Servers coming off lease in October
• New computers
• Disk Backup
• No Consistent Refresh Cycle
• Some Current Storage Pressures
• Looking to expand and grow

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SOFTWARE LICENSING

• Current State
• Various versions of Windows/Office
• Office365 Email and Office365 Pro Desktop
• Terminal Server and SQL Server
• Spectrum on server, McCormick utilize dongle at
  server level, AutoCAD, Revit, Navisworks

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SOFTWARE LICENSING

• CompleteCloud
• All New Standardized Windows Operating System as
  well as Microsoft Office Professional 2013, Lync
  2013
• Dedicated Exchange
• New server licenses and build out
• Forefront Anti Malware
• SharePoint Foundation
• Migrate all Business Line Software
• Software assurance and all upgrade labor for
  future Operating System and Office Suite
  migrations included

• Current State
• Various versions of Windows/Office
• Office365 Email and Office365 Pro Desktop
• Terminal Server and SQL Server
• Spectrum on server, McCormick utilize dongle at
  server level, AutoCAD, Revit, Navisworks

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SUPPORT

• Current State
• Outsourced 24/7 Monthly Managed Service
• Extra hourly charges for setting up new computers
• Not sure how many monthly tickets submitted
• Area of improvement Response Time
• Manages ISP

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SUPPORT

• CompleteCloud
• Unlimited 24/7 U.S. Based Help Desk
• 1 of Avatara users submit ticket per day
• 90 of issues handled by Tier 1 within 30 minutes
• Estimated ticket volume based on user count
• Active Monitoring and Management
• No hidden support cost
• Single support structure for all Vendor
  Management (computers, ISP, Third Party software,
  etc.)

• Current State
• Outsourced 24/7 Monthly Managed Service
• Extra hourly charges for setting up new computers
• Not sure how many monthly tickets submitted
• Area of improvement Response Time
• Unity Electric Manages ISP

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MOBILITY

• Current State
• 14 laptops for field employees
• Tablets and Phones used for email in the field
• Utilizing Citrix VDI in a Box and have not been
  happy with it
• Terminal server for business line application
• Looking into new cloud solutions

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MOBILITY
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MOBILITY

• CompleteCloud
• Full computer and network access
• Device Independent Employees can use iPads,
  phones, or other personal devices
• Print remotely
• VDI facilitates the use of Gigabyte bandwidth
  from anywhere.
• No data resides on physical/mobile devices
• Moving people between offices or spinning up new
  locations is easier than ever

• Current State
• 14 laptops for field employees
• Tablets and Phones used for email in the field
• Utilizing Citrix VDI in a Box and have not been
  happy with it
• Terminal server for business line application
• Looking into new cloud solutions

I was able to check out a model while sitting on
the bleachers at my kids practice. LEOK
Engineer We have architects working from home
for the first time. Arcturis Executive
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DISASTER RECOVERY

• Current State
• Daily backups off-site to disk by MSP
• Unsure how often backups are tested
• No copy of all application off-site
• No Documented Disaster Recovery Plan

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DISASTER RECOVERY
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DISASTER RECOVERY

• CompleteCloud
• All Servers and PCs backup using disk-to-disk
  cross site image synchronization with 30 day
  snapshot retention
• File restoral is handled real-time
• Redundant Data Centers
• Site and Equipment Independent
• Centralized and Secured Data Storage
• Fully Documented Disaster Recovery Plan

• Current State
• Daily backups off-site to disk by Ray Morgan
• Unsure how often backups are tested
• No copy of all application off-site
• No Documented Disaster Recovery Plan

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SECURITY

• Current State
• Firewall, Anti-Spam, and Anti-Malware (unsure
  what is used)
• No Application Download Restrictions
• Unlocked Server Room and Server on floor
• Customer and Company Data on Personal Computers
• No Employee Termination Policy
• A Few Recent Virus issues (5-6 last year)

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SECURITY

• CompleteCloud
• New Firewall, Malware, and Spam Filters
• Secure Double Redundant SSAE16 Enterprise Data
  Centers with Physical and Electronic Security
  Policies and Practices
• Active Monitoring and Intrusion Detection
• Centralized and Secured Data Storage
• Removing Customer and Company Data from PCs and
  Laptops
• Standardized Best Practice Employee Termination
  Policy

• Current State
• Firewall, Anti-Spam, and Anti-Malware (unsure
  what is used)
• No Application Download Restrictions
• Unlocked Server Room and Server on floor
• Customer and Company Data on Personal Computers
• No Employee Termination Policy
• A Few Recent Virus issues (5-6 last year)

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INTERNET/BANDWIDTH

• Current State
• Charter, fiber at Location 1
• Comcast, broadband at Location 2
• ATT, U-verse DSL at Location 3
• Reported a few issues with Location 2
• Only down once at Location 1 but for a day and a
  half (fiber line cut)
• Has backup 4G Verizon Modems at Location 1 and
  Location 2

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INTERNET/BANDWIDTH

• CompleteCloud
• Avatara will keep current internet at Location 1
  and Location 2, but look into new service for
  Location 3. All sites are serviceable with
  CompleteCloud
• Internet vendor selection, management, and
  payables handled by Avatara as a bundled
  component of the service and included in the per
  user fee.

• Current State
• Charter, fiber at Location 1
• Comcast, broadband at Location 2
• ATT, U-verse DSL at Location 3
• Reported a few issues with Location 2
• Only down once at Location 1 but for a day and a
  half (fiber line cut)
• Has backup 4G Verizon Modems at Location 1 and
  Location 2

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Current IT Expenditures
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CompleteCloud Proposal and Pricing
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Next Steps
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NEXT STEPS

• Decision and Contract
• 30 Day Implementation and Migration
• Collect User Forms
• Plug in Data Capture Box
• Built New IT Home in Redundant Data Centers
• Migration Weekend
• Training Your Employees

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BACKUP

• Current State
• Veeam back up File Server and Exchange
• Nightly drives taken off site

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BACKUP

• CompleteCloud
• Redundant Data Centers
• 30 Day Real time Backup
• Desktop and Servers

• Current State
• Veeam back up File Server and Exchange
• Nightly drives taken off site

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PAINS/NEEDS

• Current State
• Need to refresh 2/3 of PC/Laptops
• Performance Issues in Secondary Office
• Communication issues with current vender/Support
  efforts must go through Ron
• Incomplete security plan and disaster
• recovery plan.

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PAINS/NEEDS

• CompleteCloud
• Complete hardware refresh and you never buy a
  computer again.
• Full mobility and site independence
• 24/7 help desk available via email or phone
• Enhanced Security and Disaster Recovery
  capabilities

• Current State
• Need to refresh 2/3 of PC/Laptops
• Performance Issues in Secondary Office
• Communication issues with current vender/Support
  efforts must go through Ron
• Incomplete security plan and disaster
• recovery plan.