INTRODUCTION TO ASSERTIVENESS

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Examples of Ice-Breakers What follows are ten
sets of two slides each. The first of the series
is the title of the workshop the second is the
opening exercise. I use introductions as
ice-breakers.
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INTRODUCTION TO ASSERTIVENESS

• Sally B. Philips, EdD, CEAP
• Director
• University of Miami
• Employee Assistance
• Program

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INTRODUCTIONS

• Choose a partner
• Prepare to tell the group
• Your partners first name
• One incident in which your partner was assertive
  during the last month
• Introduce each other to the group

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E.A.P. A Career?

• Sally B. Philips, EdD, CEAP
• Director
• University of Miami
• Employee Assistance Program

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INTRODUCTIONS

• NAME
• ONE REASON WHY YOU ARE TAKING THIS COURSE

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COMMUNICATING as a MANAGER or SUPERVISOR
Talking with Individuals about Problems

• Sally B. Philips, EdD, CEAP
• Director
• University of Miami
• Employee Assistance Program

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INTRODUCTIONS

• Please find a partner
• Note partners
• Name
• Title
• How many people s/he supervises
• Strongest communication skill
• Prepare to introduce partner to the group

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FEEDBACK/CRITICISM Whats the Difference

• Sally B. Philips, EdD, CEAP, Director
• University of Miami
• Employee Assistance Program

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INTRODUCTIONS

• First name
• UM job
• The best feedback you ever received

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CONFLICT COMMUNICATION SKILLS

• Sally B. Philips, EdD, CEAP
• Director
• University of Miami
• Employee Assistance Program

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INTRODUCTIONS

• You introduce your partner
• first name
• title
• one conflict with another s/he has had or
  anticipates
• OR
• one other thing s/he would like us to know

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LISTENING

• the Active Ingredient
• Sally B. Philips, EdD, CEAP
• Director
• UM Employee Assistance Program

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Introductions

• You introduce your partner
• Tell us
• His/her Name
• Position/title
• One reason s/he is participating in this workshop

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MANAGING DIFFERENCES

• Sally B. Philips, EdD, CEAP
• Director
• University of Miami
• Employee Assistance Program

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INTRODUCTIONS

• Name
• Position at the University
• One thing that makes you unique
• One thing you have in common with others

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SAYING NO WITHOUT SLAMMING THE DOOR

• Sally B. Philips, EdD, CEAP
• Director
• University of Miami
• Employee Assistance Program

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INTRODUCTIONS

• You introduce your partner
• first name
• title
• one time s/he had to say no

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CALMING IRATE CALLERS (. . and COLLEAGUES ?)

• Sally B. Philips, EdD, CEAP
• Director
• University of Miami
• Employee Assistance Program

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INTRODUCTIONS

• You introduce your partner
• first name
• title
• one difficult phone situation s/he handled well

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TIME MANAGEMENT

• Sally B. Philips, EdD, CEAP
• Director
• University of Miami
• Employee Assistance Program

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INTRODUCTIONS

• Find out your partners
• First name
• The easiest task to do each day
• The most difficult task each day
• Introduce your partner to the group