Office Performance

1
Office Performance

• AM Standard Operating Procedure
• Improvement Through Management

2
Office Management

• Delivery Managers Must Be
• Present
• Actively Observant Of Carrier Activities
• Have The Skills Necessary To Identify And Correct
  Inefficient Performance
• Unaddressed Time Wasting Practices Will Severely
  Impact Office Hours And Unit Operation

3
Communicating Expectations / Information

• Group Discussions
• Identified Key Indicators
• Individual Discussions

4
Workstation Placement

• Strategically Place Your Workstation To
• Permit Full Visual Access To Carrier Activities
• Be Capable Of Managing The Workroom Floor
• Complete Your Administrative Duties From This
  Location

5
Workstation Placement - Before
6
Workstation Placement - Before
7
Workstation Placement - After
8
Workstation Placement - After
9
Workstation Placement - After
10
Carrier Case Configuration - Before
11
Carrier Case Configuration - After
12
Supervisor

• Delivery Supervisors Scheduled At Least 30 Prior
  To First Carrier
• Ensure Carriers Report Promptly And In Proper
  Uniform
• Observe Vehicle Inspection Process
• The Supervisors/Carriers Reporting Time Should Be
  Determined By IOP Contract

13
Supervising Carrier Operations

• 80 of the carriers manual mail should be at the
  carrier case prior the carrier arrival-M-39
  sec141.122.
• 100 cased flats prior to carrier reporting times
  
• CASE FLATS FIRST
• Observe workroom floor activities
• Identify, address, correct and document
  inefficient/time wasting procedures
• Communicate current days expectations
• Review carriers request for OT assistance

14
Supervising Carrier Operations

• Review Previous Day Variances In Carrier
  Agreed-upon Return Time And Or End Tour Using
  The
• 1813
• 1017 A/B
• DOIS Reports
• TACS Reports
• Accountable Clerk
• Scheduled To Avoid Delay Of Carriers
• MDCD Scanners Should Be Provided At This Time
• Utilize Rolling Carts
• Observe Loading Procedures
• Ensure Loading Is On Street LDC
• Parcels Sequenced Into The Vehicle On Street Time
  To Facilitate Timely Delivery
• Parcels Are NOT Part Of An Office Function