Troubleshooting and maintaining a PC

1
Troubleshooting and maintaining a PC

• Unit objectives
• Identify tools and software that make up a
  troubleshooters toolkit
• Perform preventive maintenance on computer
  equipment

2
Topic A

• Topic A Tools and software
• Topic B Preventive hardware maintenance

3
Gathering information

• Customer environment
• Symptoms and error codes
• Situation when problem occurred

4
Hardware or software problem?

• Hardware
• Configuration
• Intermittent
• Prior to POST finishing
• Software
• Configuration
• After POST finishes
• Check
• Documentation
• Web sites
• Computer settings

5
Hardware toolkit

• Screwdrivers
• Pliers, tweezers, IC puller
• 3-prong grabber
• Flashlight
• Antistatic bags and containers
• Wrist strap and static mats
• Humidity control devices

6
Hardware toolkit
Screwdrivers, pliers
Grabber, tweezer
Digital multimeter
Wire stripper
Soldering iron
Wrist strap
7
Optional tools

• Multimeter
• Nut driver
• Wire stripper
• Crimper
• Soldering iron

8
Multimeters, soldering iron
9
Activity A-1
Identifying common toolkit components
10
Software toolkit

• Diagnostic software
• Virus protection software
• Boot disk
• Common drivers disk
• Operating system CD
• Common problems searchable CD

11
CD binder
12
Activity A-2
Identifying software tools for troubleshooters
13
Topic B

• Topic A Tools and software
• Topic B Preventive hardware maintenance

14
Preventive measures

• Complete on a schedule
• Ventilation
• Dust
• Moisture
• Verify UPS and surge protectors

15
Activity B-1
Performing preventive maintenance tasks
16
Cleaning computer equipment

• Wear latex or other synthetic gloves
• Liquid cleaning compounds
• Cleaning contacts and connections
• Non-static vacuums
• Cleaning monitors, keyboards, mice

17
Activity B-2
Cleaning computer equipment
18
Unit summary

• Identified tools and software that make up a
  troubleshooters toolkit
• Performed preventive maintenance on computer
  equipment