PGi Audio Integration in LYNC Client

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PGi Audio Integration in LYNC Client What it
looks like
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Todays Agenda

• Lync Invitation including dial in information
• Connecting your audio line to your Lync meeting
• Star features available within Lync via the
  telephone
• Adhoc meetings
• Using your Account outside of Lync/ Welcome email
• Most effective way to use your account
• Questions and Answers

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Lync Invitation including dial in information
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Guest Experience Meeting Invite Connect
Me/Dial Out
Join meetings from an Outlook invite and Dial Out
to your preferred device
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Connecting your audio line to your Lync Meeting
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Audio User Experience Microsoft Lync PGi
telephone conferencing Integration
The preferred option is to use Lync for audio
conferences. If you need to include a non Lync
user in an audio conference they can join the
audio using PGI.

• PGi audio conferencing dial-in details are
  automatically included on invitations
• Participants can choose to dial-in or dial-out to
  connect using PGi audio
• In-meeting Lync controls for all audio
  participants including mute/unmute, and eject
  (for presenters)

Your Guests dialling in via the telephone will
listen to music until someone connects their
audio via VOIP. If all guests and host are going
to connect their audio via the telephone ensure
the Host connects using the Host passcode.
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Audio User Experience Microsoft Lync VOIP
Audio

• Use Use Lync (integrated audio and video) to
  use a VOIP connection

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Audio User Experience Microsoft Lync PGi
telephone conferencing integration

• Use Call me at to use PGi audio conferencing
  dial-out functionality
• Remember, if clients select call me at it is
  essential to use the correct phone lay out-
  either 0044 or 44 followed by the telephone no
  dropping the zero i.e. 442078907000

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User Experience Find a local number
Lync Online will only show 2 dial in numbers
more can be found under find a local number

• When someone chooses to dial in using PGi audio
  and searches for a local dial in number they will
  be prompted to type in a local number and your
  participant passcode.

The passcode to enter is the participant code
under the link to find a local number
The phone no to enter in here is either of the
numbers listed under Join by Phone
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User Experience Meeting Room Join Options
Toll, toll-free and international dialing
available
This is an alternative place to find the audio
information to join the meeting
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Host Experience In the meeting / Controls

• In Lync Online you can control other participants
  by right clicking your mouse. You can mute or
  remove participants, make them presenters/attendee
  s or view their contact card.
• IMPORTANT After muting a person the host is not
  able to unmute the person again this needs to
  be done by the muted person by pressing 6 on the
  telephone keypad

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Star features available within Lync via the
telephone
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Star () functionality- when joining via PGi Audio

• Press 1 to hear a help menu.
• Press 0 to reach an operator.
• Press 6 to mute or "un-mute" line.
• Press 4 to increase conference volume.
• Press 7 to decrease conference volume.
• Press 5 to increase your voice volume.
• Press 8 to decrease your voice volume

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Adhoc Meetings
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PGi audio integration in Lync Online

• Move easily from IM into ad-hoc meetings
  including PGi audio integration
• Invite external contacts to easily join online
  meetings via a PC/Mac or web based client (up to
  1000 participants for web part and 300 for PGi
  audio)

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Using your account outside of Lync
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Using your audio conferencing account outside of
Lync

• You will receive a confirmation email from the
  email address CollaborationServices_at_sadara.com
• The email contains your Host passcode
• and guest passcode
• Please provide the Guest passcode to your
• participants
• Ensure that you do not provide the Host
• passcode to anyone
• To start the call dial the local access
  number i.e.
• UK London and you will be prompted to enter
  in your passcode
• Remember, your Guests will listen to music
  until you start the meeting using your
• Host passcode

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Using your audio account outside of Lync

• You have the following additional star features
  as the host of the meeting when connecting
  outside of Lync

• Host Features Host must enter the Conference
  with their Host Code
• Press 91 to hear a participant count.
• Press 92 to hear a roll call of participants.
• Press 93 to disconnect all participant lines.
• Press 94 to lock or unlock conference.
• Press 96 to mute all participant lines.
• Press 97 to un-mute all participant lines.
• Press 22 to initiate record and playback (22 to
  pause/stop).
• Press 39 to turn Entry Exit Tones Off

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• Most effective way to use your account

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Best practices

• So to recap the most effective methods to join
  your audio to your meeting are
• a) Through your Lync account
• b) Dialling out to a landline/mobile number
• c) Dialling in using the dial in numbers
  provided- Dialling into the Saudi Arabia
  Freephone number will only work for those
  dialling in from a landline or through a mobile
  provided by Saudi Telecom.
• Please note an additional Saudi Arabia
  Freephone number will be made available in the
  coming months which allows access from Zain and
  Mobily mobiles
• After each conference the meeting owner will be
  emailed a summary of the call from the email
  address CollaborationServices_at_sadara.com. If you
  receive a summary for a call you havent made
  this should be reported immediately.

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• QA