Module 3

1
Module 3 Release

• Letting Go so your Team can Support you
  Effectively

2
Delegation doesnt Work

• Delegation adds more work to your plate
• You need to decide what has to be done and how
• You need to continually tell them what to do
• You dont have time for anything else!
• If you hire the right person its a matter of
  release not delegation

3
Expectations

• We are responsible for
• Providing clear goals objectives (WHAT)
• Clearly communicating those goals
• Setting deliverables deadlines
• Being responsive to questions

• Team is responsible for
• Asking questions to clarify our goals
• Telling us HOW they can help
• Managing their own priorities
• Getting stuff done!

4
Measures of Success

• Be VERY clear on what results/deliverables you
  are looking for
• ie I want to setup a new Facebook page like this
  one that has A, B, C on it
• Share this clearly in any discussions
• Always have a deadline!
• Parkinsons Law states Work expands so as to
  fill the time available for its completion.

5
Getting Started

• Its a relationship! Takes time to build
• Start simple dating projects
• Takes 90 days to get to know your business
• We cant expect perfection! Work to solve issues
  along the way
• Ongoing communication is the key

6
Communication Plan

• Discuss your Working Hours
• Preferred Methods of Communication
• Required notice for new projects
• Confirmation of new tasks/projects
• Turn around times
• Establish Monthly Goals
• Weekly Check-in
• Regular updates on hours
• Emergency Criteria

7
Lets talk boundaries

• Where most issues occur
• Respect the other persons working hours and
  timelines (set in communication plan)
• Respect your OWN working hours and timelines
• If you ask for too much last minute stuff that
  will wear on the relationship
• Keep in mind that some folks have a hard time
  saying NO but resentment will build

8
How to Communicate via Email

• Keep it to one topic/project per email
• Approach as asking for help vs. telling
• Dont forget to include a deadline!
• Warn your team of an email tsunami coming
• NEVER have a tough conversation via email

9
Example Email

• Hey Tiffany,
• So I want to get a Facebook page setup. I really
  like the one at X I want to have a freebie
  offer on the page like they do, and the regular
  OBM banner will work imo.
• Was hoping to get this live here in the next
  couple of weeks is that doable?

10
Project Management

• You (and your team) need a way to keep track of
  who is doing what, deadlines and such
• Most of us default to using our inbox
• Best to use any of the simple PM tools out there
• Quick check-in at beginning of day
• PM is most likely you in Stage 1, after that hire
  an OBM to manage in Stage 2/3

11
Keys to Letting Go

• It all comes down to trust
• Having people in place that we feel confident can
  do the job
• Having systems in place that allow us to keep our
  finger on the pulse of what is going on
• Taking a deep breath!

12
What Stops Us

• I dont have time to train someone else
• But I do it best!
• I dont have anyone on the team who can do X
• Im not really clear on what I want
• If I give X away what will I do with my own time?

13
Are you an Ostrich?

• Hire someone, put head in sand and hope that
  things get done
• you are essentially expecting your team to be
  able to read your mind (trust me, they cant)
• Some business owners are stuck and may be
  unconsciously trying to abdicate the success of
  their business to their team.

14
Or a Control Freak?

• Hire someone and either a) not give them anything
  to do or b) hang over their shoulder
• you really struggle with being able to let go of
  things and trust that they will get done
• There is a fear that if we arent on top of
  everything and ensuring things are done exactly
  the right way it will all fall apart.

15
Building the Letting Go Habit

• Remind yourself of the best use of your time (as
  outlined in Module 1)
• Always ask yourself throughout the day Am I the
  best person to do this? Be relentless!
• Give your team permission to slap your wrist and
  take stuff off your plate )
• Set your own working hours and time off (and
  stick to it)

16
Being Accountable to your Team

• Fulfill your part of the bargain get them the
  stuff they need to do their job
• Be on time with deadlines dont be the
  bottleneck in your own business
• Respect their time, ie dont cancel a call just
  go get your nails done
• Be the person that you want your team members to
  be!