IT Essentials 1 v4.0

1
IT Essentials 1v4.0
JEOPARDY

• Modules 4 5

2
Router Modes
WAN Encapsulation
WAN Services
Router Basics
Router Commands
Router Modes
WAN Encapsulation
WAN Services
Router Basics
Router Commands
Acronyms
Maintenance
Trouble- shooting Process
Installing O/S
Tools
O/S
? ? ? F i n a l J e o p a r d y ? ? ?
100
100
100
100
100
100
100
100
200
200
200
200
200
200
200
200
300
300
300
300
300
300
300
300
400
400
400
400
400
400
400
400
500
500
500
500
500
500
500
500
3
Acronyms 100
GUI
A What is Graphical User Interface ?
4
Acronyms 200
CLI
A What is Command Line Interface?
5
Acronyms 300
HCL
A What are Hardware Compatibility List ?
6
Acronyms 400
OpenGL
A What is Open Graphics Library ?
7
Acronyms 500
API
A What is a Application Program Interface?
8
Maintenance 100
Three common preventative maintenance tasks.
A What are Check and secure loose cables, Clean
the mouse and keyboard, and Update drivers ?
9
Maintenance 200
Ask customer to sign this if the customer cannot
provide a backup you are unable to backup the
information.
A What is a Liability Release form?
10
Maintenance 300
Open ended question allows customer to do this.
A What is completely describe the problem ?
11
Maintenance 400
Removing dust from the fans is an example of this
type of maintenance.
A What is Hardware Maintenance?
12
Maintenance 500
Defragmenting hard disk drives is an example of
this type of maintenance.
A What is Software Maintenance ?
13
Troubleshooting Process 100
First step in troubleshooting process.
A What is Gather data from the customer ?
14
Troubleshooting Process 200
The second step of the troubleshooting process.
A What is Verify the Obvious Issues?
15
Troubleshooting Process 300
The third step in the troubleshooting process.
A What are the Try Quick Solutions First?
16
Troubleshooting Process400
The 5th Step in the troubleshooting process.
A What is Evaluate the problem and implement a
solution?
17
Troubleshooting Process500
Last step in troubleshooting process.
A What is close with the customer ?
18
Installing O/S100
Do this before upgrading from Windows 2000 to
Windows XP.
A What is Backup all data files ?
19
Installing O/S 200
Type of installation for Windows XP that proceeds
as if disk is brand new.
A What is Clean Installation?
20
Installing O/S 300
Most common method for installing an operating
system.
A What is from CD or DVD ?
21
Installing O/S400
This must be done before installing an OS on the
hard disk drive.
A What is partition and format the drive ?
22
Installing O/S500
Choosing Repair XP when booting up from the
Windows XP install CD opens this.
A What is Recovery Console ?
23
Tools100
Use this to scan for new software, patches, and
service packs.
A What is Windows Update?
24
Tools200
Boot config utility that allows you to set the
programs that run at startup edit config files.
A What is msconfig?
25
Tools300
Registry editing tool for Windows NT.
A What is a REGEDT32 ?
26
Tools400
Logs a history of events regarding applications,
security, and the system.
A What is a Event Viewer ?
27
Tools500
Key to use during the boot process to open
Windows Advanced Startup options menu.
A What is F8?
28
OS 100
Procedure to access CLI in Windows XP.
A What is Start gt Run gt CMD ?
29
OS 200
Recommended file system for Windows XP that
provides security and large file support.
A What is NTFS ?
30
OS 300
Windows Registry Key that contains information
about hardware and software in the computer.
A What is HKEY_LOCAL_MACHINE?
31
OS 400
Open Source Operating System for multiple
hardware platforms.
A What is Linux?
32
OS 500
A list of hardware supported by a Microsoft OS
A What is HCL?
33
Final Jeopardy
The four steps for Disk Cloning.
A What are 1) Create master install on one
computer. 2) Run sysprep. 3) Create disk image
using 3rd party tool. 4) Copy image to server.
When destination computer is booted, a short
version of setup runs.?