STAR JEWELS

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STAR JEWELS

• KRONOS OUTSOURCING PVT LTD

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WELCOME NOTE AND BACKGROUND BRIEFSTAR JEWELS

• As the name suggest we are in the business of
  jewellery. A fast paced organization, Star jewels
  has a wide range of experience in the delivery of
  quality jewellery. Our experience (both with
  national and international buyers) enables us to
  understand the business requirements of our
  valued clients and our service are calibrated to
  understand the sensitiveness of the CLIENTS in
  the jewellery industry.
• Star Jewels has an experienced, qualified and
  integrated team working, to meet the challenging
  targets of production. Our team is supported by
  the best practice processes and IT systems. We
  ensure that our efficiency, eye for detail and
  accuracy compliment your hard-earned reputation
  for quality.
•  
• Star Jewels seeks highly ambitious expansion plan
  in other fields and we have selected BPO as the
  core expansion sector as service industry would
  be the suitable platform for us to serve.
•  
• We scale our high quality and efficiency to the
  growth opportunity enabling you our clients -
  to achieve your business goals. Our processes
  grow with you and help you increase your profits
  while maintaining your high level of service
  quality.

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VALUES

• Investment in a Long-term Relationship
• We invest in our relationships with customers,
  team members and partners to create substantial
  value for our valued clients. Star Jewels commits
  to synergistic and long-term relationships. We do
  not compromise for expedient, short-term
  considerations.
•  
• Confidential Customer Interaction
• At Star Jewels, relationships are not merely
  long-term we understand our clients every
  need. We strive to achieve a deep sense of
  alignment through an intense awareness of our
  customers vision and are committed to fulfilling
  their vision. Our customer understanding is
  characterized by careful listening, an accurate
  assessment of the realities and opportunities and
  a commitment to identify the critical levers to
  create a winning proposition.
•  
• Commitment to Results
• Star Jewels is driven by the desire to make a
  difference for our customers by delivering
  extraordinarily high value. Our environment
  fosters a winning attitude where leaders are
  accountable for delivering exemplary performance
  from their teams. Personal growth and development
  is the ability to enhance on commitments and
  consistently deliver high output.

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MISSION

• To offer business solutions aligned to enable the
  clients exceed their business goals.
• To provide powerful, flexible and cost effective
  solutions customized to meet individual clients
  needs.
• To provide a continued engagement of the core
  team in each of the clients processes to build
  lasting relationships and act as their extended
  office.

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OUR VISION

• To create value for our customers by delivering
  high quality solutions.
•  
• To ensure that our clients achieve their
  operational and financial goals.
•  
• To become a trusted long term partner.

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TEAM

• The team that forms Star Jewels is the key to
  all of its success. The collective mind of these
  individuals is the engine that powers our
  methodologies, ideologies and evolution. We're an
  ideally proportioned team, the hybrid comprising
  of technology and management personnel with
  expertise over their specific domains. The team
  comprises of experienced professionals from the
  Jewellery and IT industry. This powerful mix of
  talent ensures that we offer our clients the
  perspective that comes from deep industry
  expertise as well as the insight that comes from
  years of hands-on experience.

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 QUALITY

• Our approach is quality centric for all
  activities, with procedures and processes
  documented. At Star Jewels we intend to maintain
  and enhance our leading position through
  commitment to Quality Management Systems that
  reflect the requirements of international
  standards and quality certifications. We at Star
  Jewels provide services that conform to
  customers requirements, at a satisfactory
  overall cost, having regard to functionality,
  reliability, durability, usability, appearance
  and safety. We have developed a repeatable,
  effective processes based upon international
  standards that ensure the high quality of service
  and successful delivery to our global clients.

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EXPANSION

• As we have exposure in handling international
  clients through our jewellery business, we feel
  that we can maintain the same wave length with
  our clients in BPO sector. We have taken a small
  step in this sector by promoting a company KRONOS
  OUTSOURCING PVT LTD, which will act as a contact
  centre providing outsourcing solutions to reduce
  operations cost and increase service efficiency
  for Global company like yours.

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WELCOME NOTE

• KRONOS OUTSOURCING
• PRIVATE LIMITED

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COMPANY OVERVIEW

• Incorporated in August 2009, Kronos Outsourcing
  Pvt Ltd, began commercial operations in December
  2009. In accordance with the modern technology,
  Kronos provides off-shore contact center services
  based in Jaipur, Rajasthan-India.
• The company is registered with the Registrar of
  Companies Act, India, and is providing flexible
  contact center solutions to a wide variety of
  clients small medium, who are based is UK,
  USA, CANADA Australia.
•  
• The management is young, dynamic and ready-to-go
  to the top of the ITES business. Its
  accessibility adaptability will ensure that you
  get the best of services keeping in mind your
  time schedules.

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Our Mission

• Our vision is to deliver enterprise level
  Business Process Outsourcing solutions to global
  companies small medium.
•  
• Kronos Outsourcing Pvt Ltd, is dedicated to
  building long term relationships by providing
  flexible outsourced contact center solutions that
  add maximum value to our clients. We strive to
  create a positive experience with every customer
  interaction by delivering the best people, best
  processes, and best technology.
•  
• We believe our people are one of our greatest
  assets, as every employee plays a role in our
  success. As a result, we promote a positive,
  encouraging and lively work environment that is
  enjoyed and valued by our people. This translates
  into a better experience for our clients and
  their customers.
•  
• We enforce fairness with all interactions both
  internally and externally. Employees, suppliers,
  partners, clients, and customers are all treated
  equally with the same attention and respect they
  deserve.
• We look to bring on employees who see the big
  picture. We create growth opportunities within
  the company and encourage our employees to work
  towards them. Our employees are dedicated hard
  working.

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Services Solutions

• Kronos Outsourcing Pvt Ltd, caters to different
  Business Processes including but not limited to
  thefollowing
• Inbound Customer Care
• Outbound Sales
• Surveys
• Lead Generation
• Order Taking/Billing
•  
• The strategic business division at KRONOS would
  be technology enabled services. At present we are
  handling both voice and non-voice projects
• VOICE PROCESSES
•   UK DM HOT TRANSFER, LEAD GENERATION (B2C)
• UK SURVEY
• AUS TOURS TRAVELS
• AUS TAXATION
•  
• NON-VOICE PROCESSES
•  Data Mining
• Web Research

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INFRASTRUCTURE

• Spread over 1200 sq. ft. our centre can seat than
  20 operators a day, making the centre in
  operation 24 X 7. Well connected with the main
  highways of the city and within 15 km of the
  International and National Airports, our centre
  is easily accessible.
• Equipped with the latest in computers , servers
  and hardware our machines ensure that the your
  data is processed, transferred and is correctly
  and securely stored, protected at all times.
• A dedicated high speed internet connectivity of 2
  Mbps ensures that data can be uploaded or
  downloaded at all times and other means of
  communication ensure that the company is never
  out of touch with you.

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INFRASTRUCTURE
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HARDWARE NETWORK DIAGRAM
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Contact Us

• Kronos Outsourcing Pvt Ltd,
• S-3, JDA Shopping Complex,
• Nr MTS Tower, Amrapali Circle,
• Vaishali Nagar, Jaipur-302021 (Raj)
• 91-141-2356912 91-141-4025497
• 98290981655 9784003096
• info_at_kronosoutsourcing.com
• www.kronosoutsourcing.com

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REQUEST FOR INFORMATIONKRONOS OUTSOURCING PVT LTD

• Center Name KRONOS OUTSOURCING PVT LIMITED
•  
• Street Address 86/87, K-5 SCHEME, GREEN
  PARK, KHATIPURA ROAD,
• City JAIPUR
•  Zip Code/ Postal Code 302021
•  State RAJASTHAN
•  Country INDIA
•  
• Telephone [phone] Cell
  0-91-9829081655
•  Contact Person Mrs SEEMA JINDAL
•  Title DIRECTOR
•  Email SEMA0815_at_GMAIL.COM
•  
• Company Composition
• (Individual/Partnership/LLC
• /Corporation/ Other) PRIVATE LIMITED
•  Country of Corporation INDIA
•  State of Corporation RAJASTHAN
•  

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Owner/Officers information KRONOS OUTSOURCING
PVT LTD

• (Please provide the following information on
  Owners, Partners officers t hat will be
  involved in
• working of the project)
•  
• Designation DIRECTOR
• Name Mrs SEEMA JINDAL
• Email Address SEMA0815_at_GMAIL.COM
• 
  
  INFO_at_KRONOSOUTSOURCING.COM
•  
• Designation MANAGER OPERATIONS
• Name RAHUL JINDAL
• Email Address kronos.rahul_at_gmail.com
• 
  
  SALES_at_KRONOSOUTSOURCING.COM
•  
• Designation ADMIN MANAGER FLOOR
  SUPERVISOR
• Name Vipul Wadhawan
• Email Address KRONOS.RAHUL_at_GMAIL.COM
• SALES_at_KRONOSOUTSOURCING.COM

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Campaign Reference FormKRONOS OUTSOURCING PVT
LTD Business References

•  
• Name of Company Knobble Tech
• Address B-22, Pratap Plaza, Pratap Nagar,
  Sanganer
• City Jaipur
• State Rajasthan
• Zip code/ postal code 302033
• Country India
• Contact Person Mr. Akshay Tockoo
• Title Director
• Email akshay270480_at_gmail.com
• Telephone No. 91-0-9717958609
• Campaign Description UK Debt Management
  Lead Generation
• Name of Company GBS (Pvt Ltd
• Address Udyog Vihar
• City Gurgaon
• State Haryana.

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Campaign Reference FormKRONOS OUTSOURCING PVT LTD

• Name of Company Independent Consultant
• Address
• City LUCKNOW
• State U.P.
• Zip code/ postal code
• Country India
• Contact Person Ms. Shalini
• Title Director
• Email visha.outsource_at_gmail.com
• Telephone No. 0522-4026406, 9598899679
• Campaign Description UK SURVEY
•  
• Name of Company A2Serve
• Address Topaz CHS Agripada, Mumbai- 11
• City Mumbai
• State Maharasthra
• Zip code/ postal code
• Country India
• Contact Person Mr. Afak Shaikh

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Campaign Reference FormKRONOS OUTSOURCING PVT LTD

• Name of Company Just Dial Pvt Ltd
• Address Palm Court Bldg, M, 501/B, 5th
  Floor, New Link Road, Besides Goregaon Sports
  Complex, Malad (w), Mumbai
• City Mumbai
• State Maharasthra
• Zip code/ postal code 400064
• Country India
• Contact Person Ms. Dhara Joshi
• Title Sales Executive
• Email dhara_at_justdial.com
• Telephone No. 91-9323661664
• Campaign Description Non Voice Data Mining
  Web Research

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General InformationKRONOS OUTSOURCING PVT LTD

• Years in Business 12 Months
• Total No of Seats 20
•  
• Campaigns/
• Accounts currently engaged Data Mining
  Web Research
• Campaigns/
• Accounts previously engaged UK Survey
• Campaigns/
• Accounts previously engaged UK Debt
  management
• Best campaigns that your
• center is specialized in Trying to
  establish proficiency in Survey
• Specialized in B2B or B2C or Non Voice B2C
  Non Voice  
• What technology/software do you use VOIP
  Based predictive Dialer
• What kind of clients do you target? As per
  Client Requirement
• What countries can you dial in? UK,
  Australia, Singapore
• How do you take care of DNC? DNC Scrubbed
  Leads are Provided by Client