Innovative Outreach Ideas:

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Innovative Outreach Ideas

• How to ServeCommunities without Library Buildings

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JPL Express Oceanway

• JPL Express Oceanway provides easy pick up of
  library materials through a system of electronic
  lockers accessible only by the customer that
  ordered the materials.

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• Library lockers are located outside the Oceanway
  Community Centers front entrance
• Book drop for returned items is also available on
  site
• Lockers and book drop are accessible 24 hours a
  day, 7 days a week

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JPL Express Oceanway Statistics
Month Lockers used Items placed In lockers Items not Picked up Bookdrop
August 2011 29 125   NA
September 2011 47 166   208
October 2011 39 136   429
November 2011 42 159   198
December 2011 28 115 8 115
January 2012 34 86 5 272
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To Use JPL Express Oceanway

• Customers must have a valid library card with the
  Jacksonville Public Library.
• Simply log on to the librarys website from any
  computer to access the online catalog.
• Select materials and choose Place a Hold on This
  Item and enter library card number and PIN
• Using the dropdown menu, designate Oceanway as
  the pick up location.
• Customers will be notified by email or telephone
  as soon as the material has arrived at the
  locker.
• The items will be held for seven days after the
  date on the notice.

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To Access Items in the JPL Express Oceanway
Lockers

• Enter the last four digits of your library card
  number.
• After entering the digits into the keypad located
  on the locker control panel and pressing enter,
  the locker with the items requested will open.
• The items in the locker are already checked out
  to your library account with the due date shown
  on the label affixed to the items.
• Materials may be returned on or before the due
  date to any Jacksonville Public Library location
  or placed in the book drop at JPL Express
  Oceanway.

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JPL Express Oceanway Tutorial
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Locker Number _________   This item has been
checked out to   ________________________________
_____________ It is due on   ____________________
______________________   You may renew this item
online at Jaxpubliclibrary.org, by phone or at
any branch of the Jacksonville Public Library .
Items may be returned at any branch of the
Jacksonville Public Library or at the book drop
at the Oceanway Community Center.   For any
questions or concerns, please contact the
Highlands Branch Library at 757-7702 Hold
Until__________________________________
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JPL Express Oceanway Key Points

• Cost The equipment, software and set-up cost
  18, 230. Significantly less then a new branch.
• Funding Council Member Ray Holt used his
  district funds to make library access more
  available to his constituents.
• Vendor LEID Products a leading manufacturer of
  electronic locker and cabinet storage units,
  based in Auburn Hill, Mich,
• Book Drop A book drop for returned materials is
  also available. Material from any Jacksonville
  Public Library may be returned to the JPL
  Express Oceanway book drop.

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Locker FAQs

• 1.  How long has your system had kiosks with
  lockers for hold items?  The JPL Express
  Oceanway lockers began service in June of 2011
  with a formal opening held on July 9, 2011.
•           
• 2.  Are your lockers offsite, or inside/outside
  a library? The JPL Express Oceanway lockers
  are located just outside of the entrance to the
  Oceanway Community Center. The Oceanway
  Community Center is located in the northern
  section of Duval County about 6 miles from the
  nearest branch library.
•                 
• 3. What configuration of lockers did your system
  order?  There are ten lockers in the current
  configuration. The system we selected is modular
  and can (will soon be) expanded.
•            
• 4.  Is this configuration of lockers working for
  the number of items customers put on hold?
   Demand for holds through the lockers has been
  greater than expected. JPL is in the process of
  ordering a module containing ten additional
  lockers which will attach to the current lockers.
•        
• 5. Would you choose this same configuration of
  lockers?  Yes.
•             
• 6. How long do customers have to pick up their
  holds in the lockers? Customers have seven days
  to pick up their holds. The count starts on the
  day the customers are contacted via email or
  phone call that their materials are available.
•           
• 7. With offsite lockers, how is the process of
  filling the holds and placing items in the
  lockers handled?
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• Customers place holds for the lockers the same as
  they would for materials going to a branch. The
  holds process is done online and the customer may
  select a branch location or the lockers for
  pick-up.
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• The branch location located nearest the lockers
  handles the processing of the holds. The
  materials arrive at the branch under the location
  code for the lockers instead of the branch
  location code. Staff then process the materials
  as they would for normal hold, with the exception
  that they are set aside to be assigned a locker
  rather than being placed on the holds shelf.
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• As locker space becomes available staff assign
  materials waiting for the lockers to the empty
  space. The materials are labeled with the
  locker number and customers information. The
  material is checked out the customer and delivery
  then takes the materials to the lockers and
  places the material into the correct locker.
  Customers receive an email or phone call telling
  them that the material is available. They are
  given instructions and the code to open the
  locker with their material.