Oak Tree Care Services Supported Housing Service Overview

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Oak Tree Care ServicesSupported Housing Service
Overview
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Introduction to OTCS Supported Housing

• Established in 2002, OTCS Supported Housing
  provides a wide range of accommodation and
  support solutions for young people aged 16 years
  old onwards, in both shared and self- contained
  accommodation.

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Services Provided

• Supported Housing
• Monitored Accommodation
• Staffed Accommodation
• Bespoke Support Solutions
• Floating Support
• Move On Schemes

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Support Levels

• Supported Housing LOW Support NeedThis
  accommodation is regularly monitored by a
  floating team. The monitoring team will undertake
  planned, routine and reactive visits each week,
  including out of hours and weekends. Each Service
  User receives up to four hours of 11 key work
  support each week.

• Monitored Accommodation MEDIUM Support
  NeedThis level of service provides a greater
  and more structured staffing presence within the
  accommodation, including in the evening and
  weekends. Each Service User usually receives a
  minimum of seven hours of 11 key work support
  each week.

• Staffed Accommodation HIGH Support NeedThis
  service is designed for Service Users assessed as
  requiring the highest level of need and is
  usually provided within 24 hour staffed
  accommodation. Each Service User usually receives
  a minimum of fourteen hours of 11 key work
  support each week.

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Eligibility Criteria Assessment Process

• To be eligible for one of our Supported Housing
  schemes, the applicants must be
• Aged 16-24 years old and homeless or at risk of
  homelessness
• Eligible and/or in receipt of benefits
• Need both housing and accommodation related
  support
• The flowchart below illustrates the assessment
  process to establish eligibility before a place
  is offered

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Making Informed Choices

• Involvement
• All service users are actively involved in the
  provision of the service to ensure it continues
  to meet their needs, enhance personal choice,
  independence and overall well-being. Support is
  provided to understand the obligations and/or
  rules of the service(s) and other organisations
  they attend.
• Consultation
• All services users are regularly consulted on the
  service they have received so that the overall
  provision continues to provide an environment
  which encourages and empowers them to voice their
  opinions and have a say on how the service
  operates.
• Positive Outcomes
• Through continued monitoring, involvement and
  consultation, each service user is supported to
  access and maintain/sustain the accommodation and
  services they need, to ensure that they achieve
  their planned and positive outcomes

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Support Provided

• HealthcareRegistering with G.P, dentist and
  optician, arranging and attending
  hospital/medical appointments, sex education and
  general advice.
• Life Skills Support and advice on day to day
  living, dependency, social integration,
  responsibility and operating appliances etc.
• Employment, Education and TrainingIdentifying
  needs/requirements, locating suitable
  establishments, assistance to apply, interview,
  enrol and study guidance etc.
• Nutrition and HygieneSupport to take care of
  themselves and their accommodation, dietary
  advice, safe cooking, food storage and
  preparation.

• Specific NeedsIdentifying, reporting and
  assisting with the access/referral to relevant
  professionals for any specific needs such as
  health issues etc.
• Financial ManagementAssistance with shopping,
  budgeting, saving, bank accounts, benefits,
  economising and living within the provided means
  etc.
• Social/Hobbies/Community GroupsHelp develop and
  maintain social activities, explore new hobbies,
  establishing cultural/religious needs, locating
  local resources/places of worship and youth clubs
  etc.
• TravelSupport on planning journeys and getting
  to and from appointments, college/school etc.

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Assessment, Monitoring Reporting

• Each service user receives an initial assessment
  to determine their general needs and assist in
  putting together a support plan.
• All service users receive on-going, regular and
  structured support that is recorded and used to
  update the support plan
• A regular update of all service users is provided
  to the Placing Authority
• Our experienced property and support teams
  operate 7 days a week and 24 hours a day, to
  ensure that all service users and accommodation
  is fully supported at all times

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Resources

• Staff
• Over forty full time and five part time staff are
  currently employed, that includes qualified
  Social Workers, Link Workers, Support Workers,
  Property Managers and Administrative staff.
• Office Premises
• Our Support Centre manages our allocation, acts
  as a reception centre for all Service Users and
  our Link Workers and Housing Officers are all
  based at the following address
• OTCS Supported Housing, Central House, 62-64
  Bounces Road, London N9 8JS. Tel [phone]
• Open Monday to Friday from 9am to 6pm, other
  times by appointment and prior arrangement.

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Accreditation

• Supporting People Full Accreditation
  StatusFollowing a rigorous assessment process
  in 2008, we were approved based on our financial
  viability, our competence to handle a grant,
  effective human resources policies, robust
  management procedures and competence to deliver
  service.
• Local Authority Approved PartnerWe have
  obtained approved provider status within several
  local authorities and currently work with the
  London Boroughs of Enfield, Haringey, Waltham
  Forest, Camden, Islington and Hackney.

• Care Quality CommissionWe successfully
  achieved accreditation/registration with the Care
  Quality Commission (CQC) as a Domiciliary Care
  provider in 2009. We currently have a 2 Star
  Good rating and we are striving at all times to
  improve upon this.
• Housing Association Approved PartnerWe have
  successfully achieved Approved Partner Status and
  work together with St Andrews Community Housing
  Association (SACHA), a not for profit
  Registered Social Landlord providing affordable
  and sustainable housing solutions for young
  people, single adults and families.