How to Develop a More Effective Communication Style

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How to Develop a More Effective Communication
Style

• Society of Information
• Management
• 16 September 2009

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• COMMUNICATION
• INFLUENCE
• POWER

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(No Transcript)
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You cannot not communicate. (Silence just lets
others create your message)
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What really communicates?
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• Decisions/Actions
• Rewards Recognition
• Informal Networks
• Formal Messages

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Communicating Strategically

• Make small promises and keep them
• Be responsive to people always
• Show an understanding for obstacles your people
  facenot their job
• Frequency of communication is what builds
  relationships (15 x2 gt 1 x 30)
• Match the medium to the message

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Communicating Strategically Upward

• Brevity is everything
• Communicate through updates and never complain
  upward
• Deliver more than others expect (1, 0, -1)
• Peer opinions mean the most to the CEO
• Engage dont educateespecially upward

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Being Strategic means planning for Task and
Relationship Goals

• Task Goals
• What do I want them to do?
• Toward that end, what do they need to know?
• Toward that end, what do they need to believe?
• Toward that end, how do I want them to feel?
• Identity Goals I want to be seen as technical
  expert, trusted advisor, partner, problem solver

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Thank You!

• Dr. Suzanne J. Peterson, Ph.D.
• WP Carey School of Business, ASU
• Suzanne.peterson_at_asu.edu