Teamwork in Action: Student Incentive Programs

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Teamwork in Action Student Incentive Programs

• Chrissy Tluczek Campus Recreation
• Assistant Director of Open Recreation
• Orignial Presentation Created with Assistance
  From
• Angela Caringella Northern Illinois University
• Graduate Assistant of Open Recreation
• Clint Svatos UCLA
• Aquatics Coordinator Staff Development

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Learning Outcomes

• Objective 1 Identify ways to motivate students
  to perform above their job description
• Objective 2 Develop multi-dimensional
  performance evaluations that assesses goal
  progression and student development in addition
  to job performance
• Objective 3 Recognize that, as supervisors, we
  have the ability to create holistic learning
  experiences that can translate both inside and
  outside of the work environment

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Overview

• Goal Setting
• Team Challenge/Incentive Program
• Theory
• Group Activity
• NIU
• UCLA
• Performance Evaluations
• Wrap Up

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Goal Setting

• Importance of setting a goal
• Goal categories Learning Reconsidered 2
  competencies

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Goal Setting

• Multiple Components
• Choosing two goals
• Why they chose the goals
• Concrete action steps
• Supervisor Feedback
• Revisit throughout meetings

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Team Challenge Programs - Theory

• Purpose Identifying job-related tasks or
  activities that enhance students competencies
  and implement a unified approach
• It is impossible to separate learning,
  development, and context
• Behavior changes in students over time that
  result from participation in your programs or the
  use of your services

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Team Challenge Programs - Theory

• Primary Areas of Student Skill Development
• Collaboration
• Leadership
• An understanding of strategies for organizational
  development and change

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NIU Team Challenge Program Creating a
Team Identity
Team flags, names, and colors
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Team Activity

• Why do you think its helpful to have a team
  identity?
• What are the benefits of having a team identity?

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Open Recreation Team Challenge Board
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Open Recreation Team Challenge Board
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Team Challenge Earning Stars

• Celebrating individual as well as team
  accomplishments
• Rewarding personal development inside and outside
  of the Rec Center
• Promoting serving the greater community

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Redemption of Stars

• Individual Level
• Stars Auction
• Campus Recreation garb, conference materials,
  dollar store items
• Team Level
• Gift card to go out to eat as a team
• The part that I love the most is being able to
  bid on different gifts and prizes at the end of
  the semester. Being the team winners last
  semester, we got to enjoy going out to eat at one
  of our favorite restaurants! ?

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Student Feedback

• Being able to receive stars for subbing, working
  special events, etc MOTIVATES me to do these
  things.
• 27 Strongly Agree
• 45 Agree
• 23 Neither Agree or Disagree
• 5 Disagree/Strong Disagree

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Student Feedback

• I enjoy being part of a team and having our own
  team identity (i.e. team color, name, and flag).
• 35 Strongly Agree
• 45 Agree
• 20 Neither Agree or Disagree
• 0 Disagree/Strongly Disagree

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Student Feedback

• What do you like most about the team challenge
  program?
• It makes you feel like you are not alone in
  this. It is always boring to go to a job in which
  you work alone or there is no sense of community.
  Every time I see the name tags together in a
  group, its just a good feeling to know others
  are with you in this.
• I like how your team motivates you to do better,
  take shifts, pumps you up, and gives you
  confidence.
• I like how it makes everyone work harder. No one
  wants to be the one to let their team down.
• The team challenge program offers new hires an
  immediate sense of belonging that would have
  otherwise come over a longer period of time.

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Creating an IdentityPutting a name to a face
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Creating a Team Identity
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• 3 Parts
• Employee Development Program (Individual-Based)
• Staff Incentive Program (Team-Based)
• Employee Fitness Program
• All three are tied together
• The programs use a point system

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Individual Points
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Battle of the GuardsStaff Incentive Program

• Individuals will earn points for themselves and
  team
• Any incentive points (kudos) earned first apply
  to their individual score if less than zero.
• Only when their individual points total is zero,
  can an employee earn points for their team

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Ways to Earn Points (Kudos Form)
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Team Points
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What do we do with the points?

• Top points earners for a pay period receive an
  item (Promo Items and Conference Goodies such as
  t-shirts, water bottles, candy, etc.)
• Top points earner for the year will receive UCLA
  gear (Duffle bag, T-Shirt, Hat, etc.)
• Top Team at end of year All team members will
  receive 40 Gift Card or 40 added to their Bruin
  Card for use on anything that accepts Bruin Card
  Easy Pay.

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Current data/Feedback

• Lifeguards were surveyed this year about the
  employee development program.
• Significant data collected for incentive program
  (collected in October 2012)
• Over 85 - Enjoy the current program
• 50 - Would like to have different teams every
  quarter or bi-yearly
• 50 - Would like individual rewards to accompany
  team rewards (Implemented in January)

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Differences Between Two Programs
Concept NIU UCLA
Incentive and Discipline Programs Two separate systems Interconnected system
Displaying of Team Challenge Progress In depth board that is consistently updated for everyone to see Nothing visual. Kept updated via spreadsheets and emailed
Quantity of stars/points given for behavior Set number determined by supervisors that is communicated at the beginning of the year Points can be subjective based upon a coworkers opinion
Stars/Points Redemption Individual and Team Levels Team Level
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Performance Evaluations

• Tying the goal setting into the performance
  evaluation
• Opportunity for student input on evaluation
  criteria

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Performance Evaluations

• Drop down menus for competencies
• Ability to add unique ratings
• Facility Supervisor comments
• Limitations/Changes

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Performance Evaluations

• Revisit Goals
• Revisit Team Challenge Participation
• Employee feedback to us

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Questions?
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Contact Info

• Chrissy Tluczek ctluczek_at_recreation.
  niu.edu