Service Enriched Housing /

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• Service Enriched Housing /
• Resident Services Presentation
• July 19, 2006

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Current Resident Services Staffing

• 8 Full Time Service Coordinators
• 3 Part Time Service Coordinators
• 1 Director of Resident Services

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With Over 48 Different locations and 2000
apartment unitsHow can we provide services to
all these families with our current staffing?
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We cant without partnering and collaborating
with other agencies. This creates on environment
that does not allow duplication of services in
one area.
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Where do we get funding?

• HUD Service Coordinator Program
• HUD Transitional Housing Program (Through County
  Continuum of Care)
• Neighborworks America Grant
• CSBG
• Enterprise Foundation
• Emergency Homeless Housing Grant (Through County
  Continuum of Care)
• Fannie Mae Foundation
• Private Funding
• Homeless Housing Assistance Corporation

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• Why is it so challenging to obtain funding for
  Resident Services?
• Some states will not allow resident services
  expenses to be an above the line operating
  expense.
• Historically it has been challenging to quantify
  outcomes.

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Partnering

• Partnering allows us to provide services to
  individuals who may not have received services
  otherwise.

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What does partnering look like?

• Utilizing funding from Homeless Housing
  Assistance Corporation.
• Collaborating with local municipalities to
  provide homeless housing in specific units.
• Utilizing housing funds from HUD to provide
  transitional housing to homeless individuals.

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What does collaboration look like?

• Agreements executed with local non-profits to
  provide services to clients while residing in our
  units. Services are then extended to all
  residents who live in that apartment community.

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What is needed to provide services?

• Clear definition of roles of property manager and
  service coordinator.
• Clear communication of each role to the
  residents.
• Resources for documentation such as internal and
  external referral forms, release of information
  forms and intake forms.

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Service enriched housing promotes healthy
communities
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Documents available upon request

• Intake forms
• Resident Services Measurements
• Job Descriptions
• Semi- Annual Performance Reports
• Resident Services Directories
• Internal and External Referral Forms

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Contact Information

• Kathryn Bryan
• Senior Vice President of Property Management
• and Resident Services Administration
• Rural Opportunities Inc.
• 6 Prince Street
• Rochester, New York 14607
• 585-546-6340 ext. 304
• Fax [phone]
• kbryan_at_ruralinc.org
• www.ruralinc.org