Process Management Model

1
Process Management Model

• As Applied to Facilities Assets
• Management System
• (FAMS) Implementation

2
Facilities Assets Management Systems (FAMS)

• Facilities Assets Oriented
• Integrated
• Interdepartmental
• Modular
• Multi-Functional

3
FAMS Modules/Processes 1

• Systems Administration
• Property
• Space
• Documents/Drawings
• Access/Keys
• Inventory
• Purchasing
• Reporting

4
FAMS Modules/Processes 2

• Condition Assessment
• Utilities
• Construction
• Maintenance
• Accounting
• Personnel
• Customer Interface

5
Process Management Implementation Approach

• Business Process Driven
• Identifies Unit(s) Responsible for Each Process
• Respects Current University Governance
• Process Owners Responsible from Inception thru
  Maintenance of the System

6
Process Improvement Teams (PITs)Structure

• FAMS Address 15 Different Processes
• -gt 15 Different PITs
• Each PIT Composed of Process Owners
• And Led by a Process Manager
• Only Active Process Owners
• People with Clear Responsibility
• Groups Should be Representative
• But as Small as Possible (lt12)

7
Process Improvement Teams (PITs)Functions

• Process Owners Represent the Staff from their
  Department
• Achieve Consensus on Proposed Processes
• Process Manager Takes PIT Recommendations to
  Project Management Team for Approval
• Conduct the Implementation of their Process

8
Project Management Team Structure
9
Project Management TeamFunction

• Project Manager Leads the Project Team
• Just as Process Managers Lead the PITs
• Approves PIT Recommendations
• Or Sends Back for further Work
• Integrates the Process Improvements
• And Resolves Conflicts between Processes

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Process Management ModelSummary

• Business Process Driven
• Identifies Unit(s) Responsible for Each Process
• Respects Process Ownership
• Process Owners Responsible from Inception thru
  Maintenance of the System
• Project Management Team Integrates the Processes
  and Steers the Project

11
For More Information

• Paul Reed Smith
• Technology Officer
• Facilities Services
• paul_at_u.washington.edu
• 3-1753