Dell Doldrums

1
Dell Doldrums
2
Dells predicament may be intractable. Dell
remained slavishly loyal to its core idea of
ultra-efficient supply-chain management and
direct sales to customers, even as rivals have
stepped up their game. Instead of adapting,
critics say, Dell cut costs in ways that
compromised customer service and, possibly,
product quality. BW, 0904 Theyre a one-trick
pony. It was a great trick for over 10 years.
tech exec/BW Dells culture is not
inspirational or aspirational. This is when they
need to be imaginative, but Dells culture only
wants to talk about execution. Geoffrey
Moore There are some organizations where people
think theyre a hero if they invent a new thing.
Being a hero at Dell means saving money. Kevin
Rollins, CEO, Dell
3
Free at Last Most Recent Chapter in a
Long-running SagaFreescale Semiconductor
16B
4
Spinoffs systematically perform better than IPOs
track record, profits freed from the
confines of the parent more entrepreneurial,
more nimble Jerry Knight/ Washington Post/
08.2005