Communicating Electronically

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Writing Reader-Centered Correspondence Letters,
Memos, and E-mail
Paul V. Andersons Technical Communication, 6th
ed.
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• Adopt a reader-centered you-attitude.

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• State your main point up frontunless your reader
  will react negatively.

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• Keep it short.

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• Give your readers the background they need.

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• Use headings, lists, and graphics.

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• Global Guideline Learn the customs
• of your readers culture.

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• Follow format conventions for respective forms
• Writing Reader-Centered Letters
• Writing Reader-Centered Memos
• Writing Reader-Centered E-mails

See additional PowerPoints on each of the forms.
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Read more about using writing reader-centered
correspondence in Chapter 20 of Technical
Communication.