TOGETHER WE CAN DO BETTER

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Dealing with CONFLICT
TOGETHER WE CAN DO BETTER
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What is conflict?

• disharmony between persons, ideas, or interests.

Conflict can be

• psychological

• physical

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What is understood by conflict / bullying

• Behaviour that means to offend or intimidate a
  person
• including name calling
• humiliating criticism
• spreading rumours
• excessive teasing
• physical violence and
• Threats intimidation

• intimidation

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Workplace Death

• In USA Greatest cause of Workplace death
• Results from Workplace violence

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Where can we find conflict?
within ourselves
friends
family
neighbours
colleagues
international spheres
authority
If we cannot end our differences at least we can
make the world safe for diversity.
John F. Kennedy
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Conflicts can be managed through...
Integration
Accommodation
Compromise
Avoidance
Competition
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Conflict Resolution Hierarchy

• Elimination
• Council individuals so that the conflict no
  longer exists
• Collaboration
• Working together to arrive at a solution,
• Compromising
• work out a solution somewhere between the two
  sides.
• Competition
• Play the person at his or her own game
• Avoidance
• Separating parties or just walking away.
• Accommodation
• Here you take the conflict and submit.

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The 5 steps of managing conflicts
1. Acknowledge
2. Identify and clarify
6. Decide on best solution
8. Evaluate
7. Act
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How are we helping our people to manage their
conflicts?

• Self confidence skills
• Assertiveness skills

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Risk Factors to Decrease

• Individual
• Belief that conflicts are resolved through
  dominance or withdrawal
• Belief that one must win in conflicts
• Bullying
• Co-workers
• Poor relationships
• Isolation
• Rejection of those who are different
• Destructive conflicts with peers

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Protective Factors to Increase

• Understanding that conflicts are potentially
  positive
• Problem-solving, negotiation,
• Conflict resolution that promotes friendships and
  belonging
• Ability to look from others side
• Desire to understand others who are different
  rather than reject them
• Motivation to help others who are in distress

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How a Donkey and a goat can resolve conflict???

• http//ezinearticles.com/?Difficult-Relationships-
  at-Work---Dealing-with-Workplace-Conflictid48390