Admissions and Compliance

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Upper Iowa University Wisconsin Centers
Admissions and Compliance
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Introduction

• Marshall Whitlock, Milwaukee Area Director-UIU
• Overview of UIU
• Current environment within higher education
• Challenges we all face
• Kathryn Cotey, Admissions Advisor-UIU
• How UIU addresses admissions
• How do we manage and address the compliance
  issues
• Summary
• .

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Our Mission

• Upper Iowa University provides student-centered
  undergraduate and graduate educational programs
  through flexible, multiple delivery systems in an
  environment in which delivery is respected,
  encouraged and nurtured.

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Wisconsin Center Locations

• Milwaukee, Madison, Elkhorn, Janesville,
• Wausau and Prairie du Chien
• Bachelor of Science Degree with 13 Majors
• Associate degree Programs
• Master of Business Administration, Master of
  Higher Education Administration and Master of
  Public Administration
• Six eight-week terms each year
• Six graduation dates per year

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Current Environment

• Newspaper Articles
• Sting operations
• GAO Reports and Hearings
• Impact on the entire Education sector
• Branded like used car salesmen

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Issues

• Newsweek/Online 10/27/2010
• Eight Ways to Avoid For-Profit School Scams
• Jacking Up Prices
• Giving Misinformation About Student Loans
• Exaggerating Employment Prospects

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• 4. Underestimating Costs
• 5. Encouraging Students to Falsify Financial-Aid
  Forms
• 6. High-Pressure Tactics
• 7. Hiding Important Information, Like Graduation
  Rates
• 8. Constant, Excessive Recruiting

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Impact on the Educational Environment

• Reputation with communities
• Reputation with the public
• Adverse regulations
• Impact on students
• Students suffer!

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Compliance Issues

• Federal rules
• Gainful employment
• State oversight
• Other federal rule changes

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Compliance Issues

• Federal rule changes on Misrepresentation
• Substantially false, erroneous or misleading
  statements
• Expansion of the definitions
• Issues involving employability of graduates
• Incentive compensation

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What is needed

• Attention to potential impact on students
• Building on best practices from other schools
• Attention to Compliance Requirements
• Remembering our rootshelping students!

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Admissions

• Establishing the culture
• Review the process for improvement focus on
  delivery
• Identify check points/ touch points
• Identify opportunities for feedback evaluate
• Resources

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Campus Culture

• Establish within the environment a we versus
  them attitude
• Departments working together Admissions,
  Academics and Financial Aid
• Collaboration, Connection and Accountability
• Influenced by goals, policies, structure and
  strategies

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Process

• Checklist/delivery consistency quality
• Gathering information - asking the student
  educational experience, expectations, needs, and
  goals
• Sharing information accreditation, culture,
  process, review program options, transfer
  credits, discuss career planning
• Clarification ask questions, reiterate main
  points

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Process continued.

• Follow-up additional information
• Resources career planning assessment, tutoring
  on campus on line options
• Placement services
• Orientation identify where, when, how resources
  are delivered
• Touch points open house, advising meeting,
  orientation, week 3, registration

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Registration Process

• Registration occurs 6 times in one calendar year
• 8 week terms registration open 5 of 8 weeks
• Advisor approval of registration
• Weekly review/tracking of conversion
• Flexibility with full/part-time options
• Working closely with stop-outs

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Opportunities

• Identify multiple ways to provide critical
  information registration, financial aid
  transfer credits, class add/drops, academic goals
  and standards
• Website, phone calls, catalogs, handouts,
  newsletter, e-mails, faculty announcements,
  posters on campus
• Academic Performance Issues realistic goals

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Evaluation/Feedback

• Open House sharing specifics ask, what can we
  do better?
• Admissions Visit/Interview information
  gathering and evaluation
• First advising meeting - registration
• Orientation written feedback
• Classroom feedback faculty feedback
• Surveys
• What else?

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Compliance

• Acceptance Process application, transcripts,
  accredited High Schools
• Financial Aid clear information, definitions,
  step by step explanation
• What are some ways you provide delivery of
  Financial Aid Information?

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Compliance continued

• Managing to the metrics beyond the reports
• Building relationships, awareness of needs,
  providing continuous follow-up, and training
• Measuring the intangibles
• Other ideas?

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Summary

• Awareness
• Culture emphasis
• Training delivery versus checklist
• Multiple methods of delivery of information
• Evaluation emphasizing the behavior with
  performance feedback
• Pulse Check

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Upper Iowa University Wisconsin Centers
THANKS