Department Of Public Works - eThekwini Region - PowerPoint PPT Presentation

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Department Of Public Works - eThekwini Region

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COMPLAINTS PROCEDURE/INQUBO MGOMO YOKUKHALAZA: In an attempt to deal with your complaints as speedily as possible, you are advised to bring your complaint to t – PowerPoint PPT presentation

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Title: Department Of Public Works - eThekwini Region


1
  • COMPLAINTS PROCEDURE/INQUBO MGOMO YOKUKHALAZA
  • In an attempt to deal with your complaints as
    speedily as possible, you are advised to bring
    your complaint to t
  • he attention of the official at the frontline
    desk as soon as things go wrong.
  • Make an attempt to resolve the issue with the
    official. If you do not receive any satisfaction
    from this however,
  • formal complaints procedures are your next
    available option.
  • Uma kukhona ongagculisekile ngakho, sicela ubike
    udaba lwakho ehhovisi lwemibuzo (Reception Area
    Ground Floor)
  • ngokukhulu ukushesha. Uma unganelisekile sicela
    ulandele umgomo wokukhalaza. Funda okulandelayo
  • Get the details of the head/ supervisor of the
    work station to Lodge register your complaint.
  • your complaint verbally or in writing. Written
    complaints are more advisable
  • Provide full details of the complaint.
  • Please provide all your details to assist us when
    we have to contact you.
  • Thola imininingwane yomphathi wehhovisi ofisa
    ukukhalaza ngalo, bese ufaka isikhalazo sakho.
  • Ungafaka isikhalazo sakho ngomlomo noma ubhale
    incwadi, izikhalazo ezibhaliwe zingcono kakhulu.
  • Usiphe yonke imininingwane ngesikhalazo sakho.
  • The Department undertakes the following/Umnyango
    uzimisele ukwenza lokhu okulandelayo
  • To acknowledge your complaint within three
    working days the date of
  • To attach the necessary level of confidentiality
    to your complaint

Department Of Public Works - eThekwini Region
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