Capabilities Presentation for Xerox

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LOGISTICS APPLICATIONS INC.

Training Course Importance of Customer Service
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Maintaining Improving Customer Service at the
Work Site

• Goals Objectives
• Understand what needs to be accomplished to
  improve customer service.
• Improve LAIs image.
• Maintain contract and job security.

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Maintaining Improving Customer Service at the
Work Site

• Quality Service
• Projects positive LAI image
• Customers like to be treated with respect.
• Keeps current customers attracts new ones.
• Is the vehicle to secure repeat business.

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Maintaining Improving Customer Service at the
Work Site

• ATTITUDE
• Stay positive
• Know the customer
• Provide special treatment
• Increase inter-personal skills
• Smile more

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Maintaining Improving Customer Service at the
Work Site

• APPEARANCE
• Employee image vs LAI image
• Proper grooming
• Consistent dress attire
• No jeans, shorts, t-shirts, clothing with
  writing, labeling, logos or slogans
• Proper use of safety equipment
• Be on-time.

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Maintaining Improving Customer Service at the
Work Site

• POLICY PROCEDURES
• Know and follow established procedures.
• Ensure procedures are IAW Government
  requirements.
• Review them on a frequency basis with the
  customer.

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Maintaining Improving Customer Service at the
Work Site

• PERFORMANCE
• Know contract requirements.
• Understand customer expectations.
• Know what is critical and what is not.
• Do it right, the first time.

Make the grade.
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Maintaining Improving Customer Service at the
Work Site

• QUALITY CONTROL
• Ensure accuracy of inventories, reports, and data
  entry.
• Obtain customer feedback via visits and surveys

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Maintaining Improving Customer Service at the
Work Site

• RESPONSIVENESS
• Ensure correct info is submitted
• Ensure supplies and materials are delivered
  promptly IAW guidance
• Take quick action in problem resolution
• No stop gap approaches

The clock is ticking.
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Maintaining Improving Customer Service at the
Work Site

• TRAINING
• Assess employee skill levels
• Compensate for shortfalls via training
• Be proactive during down times
• Engage Corporate assistance once all avenues are
  exhausted.

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Maintaining Improving Customer Service at the
Work Site

• Summary
• Be Dedicated to Excellence in Customer Service
• Be Responsive and Agile
• Improve LAIs image
• Maintain contract and job security

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Thank You

• Thank you for taking the LAI Online Training
• Click below to submit and record this session in
  the database