IM Managed Print Services

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IM Managed Print Services
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Discussion Topics

• MPS Overview
• IM Objective
• IM MPS Program
• Ala Carte Services
• Program Offering
• Plus
• Advance
• Total
• Solution Provider Resources

Confidential and proprietary information of
Ingram Micro Inc. Do not distribute or
duplicate without Ingram Micro's express written
permission.
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MPS Overview

• What is MPS?
• The bundling of hardware, break-fix services and
  consumables (toner cartridges maintenance kits)
  
• Monthly payment package
• Included in this offering is software which
  enables VAR and customers to pro-actively manage
  the printer fleet.
• Managed Print Services enables customers to
  manage their print environment by
• Managing their consumables usage and spend
• Providing automatic fulfillment of toner supplies
• Procuring new hardware and retiring redundant /
  old hardware
• Providing break-fix services
• Monitoring the usage and optimizing the
  deployment of their print fleet

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Ingrams Objective Summary

• Deliver the most comprehensive Managed Print
  Services program to the market

Accelerate reseller success and end user adoption
Simple, contracted hardware and supplies
programs Comprehensive fleet optimization/manageme
nt programs Multiple program options
Cloud-based architecture to enable scalability
Confidential and proprietary information of
Ingram Micro Inc. Do not distribute or
duplicate without Ingram Micro's express written
permission.
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Initiatives That Drive DifferentiationBroadest
Service Offerings
2011 Ingram Micro Cloud Marketplace
2010 Ingram Micro Cloud
2007 Seismic Cloud services
2006 Seismic Managed services
1993 IMSN Professional services
Ingram Micro Cloud StrategyTo become the leading
cloud aggregator in the channel

• Establish credibility community
• Establish transactional marketplace
• Offer a comprehensive portfolio of cloud services

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IM MPS Program

• A comprehensive, end-to-end program, with all of
  the elements necessary to successfully sell and
  manage a best-in-class MPS program.
• Program includes supplies, delivery to the
  customers location anywhere in the U.S.,
  software, break/fix service, support, proactive
  monitoring, and customer environment reporting

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IM MPS Ala Carte Services Software
Collect .50 Web Service that connects to FMAudit. Intelligently monitors end user printing behavior (applications, page coverage, volume to ALL devices, etc.)
Replenish .35 Toner Levels monitored remotely. Replenishment based on days of toner remaining/consumption rates. No need for any end user to order any supply item. No mis-orders, No overnight orders, No rogue buying, Lower supplies inventory
Monitor .15 Remote monitoring on behalf of customers fleet. Proactive notification to reseller (or end user) of unrecoverable errorseliminate sifting through thousands of daily email alerts from devices. Other errors (i.e. paper jams) are monitored for frequency, and preventative maintenance scheduled.
Help .65 Staffed by certified A technicians. Trained to provide phone triage (knowledge base driven). Free customer access to web-based self-help and service ticketing tools
Label .50 Label attached to each supply item indicating local/internal routing information
Fix 120.00 Dispatch of technician to end user location to resolve printer issues
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IM MPS Market-Leading MPS Program Offering

• IM MPS Services and Software
• Broad range of a la carte software,
  patent-pending services, and solutions to start
  or complement resellers current MPS program
  capabilities
• Plus
• Supply management program for contracted supplies
  replenishment with built in automation. Geared
  for broad market adoption and hardware refresh
  strategies. Way to start MPS practice.
• Advanced
• All-inclusive per-image pricing for most major
  printer brands and models, delivering
  simplicity to VAR/MSP model
• Total
• Adds a hardware component to the Advanced
  program to enable hardware refresh or the ability
  to ad MFPSs to the program.
• End user has a lower acquisition cost of entry on
  the hardware and can spread their payments out
  over 3 years.
• Program Tools
• Comprehensive set of web-based reseller and end
  user tools to enable effective MPS engagements
• Dedicated Portal www.yourprinterportal.com
• Training and follow up webinars and boot camps

Confidential and proprietary information of
Ingram Micro Inc. Do not distribute or
duplicate without Ingram Micro's express written
permission.
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MPS Plus

• Simple, web-based program
• Proactive Toner Replenishment
• End users sign up via web interface
• Install DCS
• Map Device Locations
• Electronically sign contract
• Orders directly pulled into select ERP systems
  (no manual entry)
• What is included
• OEM supplies
• Fleet Management Routing Tag
• Dedicated end customer web site

Confidential and proprietary information of
Ingram Micro Inc. Do not distribute or
duplicate without Ingram Micro's express written
permission.
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MPS Advance

• Buy Pages, Sell Pages
• Supplies, consumables, parts and delivery with a
  CPI rate
• Fleet Management, Remote Monitoring, and Service
  Network
• Option to include break/fix service
• Billed to you monthly based on end user usage
  volume

• Mitigate Risk
• Supplies Distribution takes on risk on page
  coverage changes, failure rates, over shipment of
  supplies
• Break/Fix Service Distribution takes on risk of
  failures
• Recognize top line revenue

Confidential and proprietary information of
Ingram Micro Inc. Do not distribute or
duplicate without Ingram Micro's express written
permission.
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MPS Advance

• Advance Services and Software
• Supplies shipped proactively
• Shipping charges included
• Data Collection Services
• Supplies Monitoring Service
• Service Monitoring Service
• Help Desk Triage
• Supply Routing Label
• Consumables / Parts included
• Behavior Modification Software
• Break Fix Service (optional)
• IM MPS Assessment Tool
• www.YourPrinterPortal.com

Confidential and proprietary information of
Ingram Micro Inc. Do not distribute or
duplicate without Ingram Micro's express written
permission.
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MPS Total

• Total MPS Offering
• All inclusive Program
• All Supplies
• All Service
• Addition of Hardware Devices
• Monthly per device billing
• Multi-year Contracts
• Personalized Web Portal
• Customized Equipment strategies
• Contract renewal opportunities

Confidential and proprietary information of
Ingram Micro Inc. Do not distribute or
duplicate without Ingram Micro's express written
permission.
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MPS Solution Provider Resources

• Reseller Education Coaching
• 101 (Webinar)
• Basic info, what is MPS?, how to make money, etc.
  
• 201 / 301 (Live Boot camps)
• Deep dive on MPS Practice, comprehensive training
  on Ingram Micro offering, practice roadmap, etc.
• Continuous Online Educational Series
• Business Development
• Dedicated Ingram Micro MPS sales Operations
  team
• MPS Business Development Managers

Confidential and proprietary information of
Ingram Micro Inc. Do not distribute or
duplicate without Ingram Micro's express written
permission.
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www.Yourprinterportal.com
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Device Administration
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Supply Service in real time
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Supply Tracking by device
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Supply Status lookup
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Next steps with IM MPS

• Need more information on IM MPS?
• mps_at_ingrammicro.com
• Complete MPS Profile _at_ www.ingrammicro.com/mps

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Thank you