LESSONS FROM CRM TRAINING

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LESSONS FROMCRM TRAINING

• Carey Edwards
• CRM Advisory Panel
• LMQ Ltd

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Method A
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CRM REQUIREMENTS

• ICAO
• JAR OPS 1 Sub Part O
• AIC 1993

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Dryden Accident

• Dryden Canada 1989 Winter
• Air Ontario F28
• Aircraft was late due to delays
• Capt went into Ops to complain about delays
  (Imposing stress on himself)
• Further delay due to late passengers
• Asked base manager to de-ice (Good decision)

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Dryden 2

• Base manager said it wasnt necessary.
• Captain did not insist. (Not assertive)
• While waiting to taxi a snow shower dumped new
  snow on wings.(Lack of SA)
• Passengers complained to Cabin Crew about
  ice.(Good for speaking up)
• Cabin Crew did not report to Capt. (Poor
  communication)

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Dryden 3

• Aircraft began take off (Poor decision)
• Failed to get airborne
• Crashed with 40 fatalities

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Good CRM

• Leadership
• Advocacy
• Cognitive decision making
• Interpersonal relationships
• Right power gradient
• Information acquisition
• Team synergy

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Good CRM (Contd)

• Threat management
• Communication
• Situation Awareness
• Metacognition
• Cross cultural perspectives

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SITUATION AWARENESS

• The perception of the elements of the environment
  within a volume of time and space, greatly
  motivated by the understanding that ones
  perception of reality differs from reality the
  comprehension of the meaning of the different
  elements of the environment without over-reliance
  on default values, and the projection of their
  status in the near future whilst maintaining
  multiple goals and habitual schema.

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CRM TEST

1. What does CRM stand for?
2. Is Communication part of CRM?
3. Why are we doing CRM training?

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Method B
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The CRMI Scheme

• Purpose of the Accreditation Scheme
• Instruction Examining interlinked
• Competence based
• Short Guide Standards
• 3 Contexts Line / Sim / Ground
• Basic requirements IT course

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What has happened

• Grandfather rights
• Set the bar low
• - Role model CRM standards
• - Ability to present CRM
• - Ability to facilitate
• - Making an impact / changing attitudes
• Awareness training rather than skills training
• Background and credibility question
• Close community In house CRMIEs
• Made a difference?

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Any Questions?