Quality Improvement for Local Health Departments

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Narrative Swimlane Map
More ways to document a process on a swimlane map
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Pools
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Starting Point or Trigger
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Task Numbering
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Pre-Defined Processes
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Pre-Defined Processes
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Off-Page Connectors
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Off-Page Connectors
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On-Page Connectors
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Tasks Across Lanes
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Summary

• Use the narrative swimlane map to capture
  additional details about your process to make it
  easier to understand.
• Make use of the additional symbols for longer or
  more complex processes.
• Document exceptions in the narrative rather than
  trying to capture them in the map (80/20 rule).